CHAMPAGNE COLLERY

My recent stay at the Champagne Collery was an experience beyond my expectations.

Upon arrival, I was greeted by the friendly and attentive staff who swiftly checked me in, ensuring a smooth and hassle-free process. There was a reception counter and the room next to it was a big living room that had a big couch and dining table – like my cozy living room, it had a soothing ambiance that immediately put me at ease.

The room that was assigned to me was spotlessly clean, and I love the design and space. Big bed with nice sheets and pillows. Spacious bathroom unlike those that I have stayed before in France.

Every staff that I encountered was professional, courteous and able to speak English. They also helped to book some nice restaurants nearby for our lunch and dinner.

The breakfast buffet provided was great too.

I also attended the champagne tasting, where I learned about the different types of champagne, and I absolutely loved them. As a result, I purchased some bottles to take home with me.

I definitely will come back again one day.

Have visited more than 50 houses of Champagne in my life, some have been small ones, some huge ones and some somewhere in between. The house of Collery is for sure in my top 3 - exceptional passion and talent, heart warming welcome, beautiful surroundings and even more beautiful what is in the bottles of those amazing Grand Cru´s. Wether you are experienced champagne lover, professional or making first steps to understand the world of Champagne - I will recommend the place highly to give it a visit and taste some of those amazingness.

A Perfect Blend of Luxury and Charm - Unforgettable Stay at Champagne Collery!

I had the pleasure of staying at Champagne Collery and it was truly memorable. Nestled in the heart of the Champagne region in Ay, this hotel offers elegance, attention to detail, and a peaceful retreat as well as exceptional Champagne. The luxurious accommodations and attentive staff made my stay unforgettable. Highly recommended for an extraordinary experience in Champagne!

We need to pour some water in the champagne...

We had booked 2 rooms in the "Collery" on our Bentley car Rallye.

The lowest Rating of 5 hotels during 1 week in England and France.

An outwardly nice house, a bit hidden in Ay, but unfortunately a miserable "one girl" service.

At check-in at around 7.30 p.m. (for which we were immediately charged additional fees) we were also required to pay in advance and an additional deposit per room.

Do thieves or hooligans spend the night here more often?

As frequent travellers, we have never experienced an additional separate security deposit per room, not even in luxury hotels such as the Ritz, Byblos or Hotel de Paris.

The girl at reception - by the way the only person in the hotel - also seemed a bit overwhelmed. Probably a waitress or temporary help, at least with no experience in the hotel industry. Behavior varied from awkward to intrusive.

We would have liked to try the house champagne upon arrival. It was then told, only succinctly, there was a bottle in the room … as if this bottle was offered by the house. There was a bottle in the room, but it was more expensive and to be charged as well.

In arrival at a champagne house - supposedly from 1893 - you might even expect a free glass of champagne as a welcome. At least that's how we know it...

The hotel also kindly booked us a restaurant. Caution: 50% of the restaurants around Epernay are now closed on Mondays and Tuesdays. The recommendation turned out to be a "pizzeria"! We recognized this and were able to rearrange. Pizza in Champagne…?!

The rooms are clean and stylish. However, one feels uncomfortable here, rather in a museum or in prison. Like a guest unwelcome.

There are at least 3 prohibition signs in the room. Photos on request. For example: warning to towel thieves, regulations on the use of make-up remover, regulations on the use of the curtains.

Incidentally, milk, laundry soap and shoehorns were missing in our rooms. Hopefully no one stole this before us...

After we had to pay a deposit before handing over the room key, we would have liked to have received confirmation when we left next morning at 9.30 a.m. (one night!) that we had neither rioted nor stolen and left the room as we found it the arrival 14 hours before.

However, this could only be obtained after a "room walkthrough" together with the staff.

It should only be mentioned by the way, that we lost our desire for a champagne from the house of Collery very early on.

Thank God there are enough TOP champagne houses in the 16 Grand Cru communities outside of Ay. These even at better prices and - in contrast to Collery - the friendliest reception by the hosts.

Conclusion:

Clean house with all the rest in enormous contrast to it.

Presumably the establishment or the staff has little experience in the hospitality.

It seems as if the tasting room and the property have only recently been extensively renovated and now "unfortunately" have to rent out rooms to amortize ... !?

In any case, we felt as a disturbing, uninvited guest.

In 40 years "en voyage" we have not experienced anything so strangely unpleasant.

Attention to individual travellers:

Check out:
U n t i l 10 h !!

Check in:
only between 4 p.m. and 7 p.m. !!

Seriously good Champagne. Magnificent accommodation in Ay