HÔTEL BEAUCHAMPS ^{* * * *}

Hôtel chaleureux

An advance payment of 100 euros was taken and they promised to return it within two days. I called twice and only heard promises that the deposit would be returned within two months. The rooms leave much to be desired and the view from the window into the wall opposite.

I’m giving this hotel a one based on what I recently experienced. Based on my previous stay, the location is great, the rooms were nice and the staff friendly and helpful. However, my current encounter has been less than pleasing.

I have stayed in this hotel twice before the pandemic. I was scheduled to return in a few weeks. When I went on line to make an adjustment to my reservation, I was surprised to see the website wasn’t working. I called the phone number on the bottom of my confirmation email and was told the hotel was closed and wouldn’t open until the middle of the month. This concerned me because my trip was schedule around that time.

I did a little digging and found a different website that led me to this hotel, but it was now under new ownership with a new name. When I called the number on the website, there was a little difficulty locating my reservations. Once they were found, I wanted to confirm the information I was given by the hotel operator. To my SHOCK, I was told the hotel was closed until the middle of the year.

This floored me on so many levels. First being, no one bothered to alert me to a change in ownership. Or a temporary closure of the hotel. It is by the grace of God, that I called when I did. Otherwise, I would have arrived to a closed hotel with no place to stay.

I had until two days before my arrival to cancel my reservations without charge. The operator telling me my reservations would be cancelled without charge, was nice but gave me the impression they were going to charge me if I hadn’t said anything.

My previous two stays were nice and the staff were friendly. However, this experience has made me very uneasy about staying at this property or any other under this brand in the future.

Reposting since they got my review deleted.

I would rate this hotel a 1.5 star on its very best day. I stayed here alone for the past 4 nights visiting from the US, and i would never do it again.
My room key stopped working TWICE during my 4 night stay. So I had to bring whatever bags I’m carrying back down to the lobby for them to fix the key.
The WiFi is horrible. While in my room, I can’t use any apps because neither the WiFi nor my data works. I’m right on the street so I’m not sure why that is. Had to hang out in the lobby to do anything other than text.
There is a hairdryer, it only works for 30 seconds then shuts off and I have to wait 10-15 minutes for it to work again. I called them and maintenance came and literally told me “it shuts off when it gets too hot”. Gets too hot? It’s a hairdryer???? And 30 seconds??? I timed it and it was literally barely 30 seconds. Not to mention, when the maintenance came, I was changing, and instead of knocking, he unlocked the door (“deadbolt” included) and walked right in. Absolutely unbelievable.
The walls are extremely thin, I can hear speaking level conversations in every room around me, I can hear other guests using the bathroom, and I can hear every single sound outside the hotel. The location is decent at best, but not worth the amenities, service, and (lack of) quality.
Every morning, at least TWO people knock asking if I want my room cleaned. This is even though they have a sign I can put on the door that I didn’t put. And why does it need to happen twice? It was one of the most annoying things.
I would never stay here again, or recommend it to anyone else

I've noticed that my review was flagged so I'll post it again, because my experience was absolutely terrible.

I stayed at this hotel a couple of months back when i was in Paris for a business trip and unfortunately had a less than satisfactory experience. Despite assurances from the staff, there was a significant mix-up with the airport transportation I had arranged through them. I ended up waiting for two hours and had to resend the confirmation email several times, which was quite frustrating.

Upon arrival, I was greeted by a staff member named Elva. I felt that my concerns regarding the transportation issue and an unexpected extra charge on my bill were not adequately addressed. The explanation given was that the charge was due to a booking error on Expedia's part, but this did not alleviate my concerns about being overcharged.

Additionally, I was asked to pay a 200 euro deposit for potential minibar usage, which seemed excessive given the limited items available. The terms for the return of this deposit were also unclear, which added to my discomfort.

I also noticed a lack of responsiveness to feedback, both in my personal experience and in other reviews I read. This, coupled with the high price of the stay, made me feel that the value for money was not there..actually not even close and resembled a stay of a suburban hostel sorry to say.

I hope this feedback is taken constructively, as I believe improvements in customer service could greatly enhance the experience for future guests, I also spoke to a couple of lovely people that I met on my stay there that seem to have had a similar experience. I highly recommend you re-evaluate your customer service and the experience they have.

Best of luck with it all in the future, unfortunately will not be coming back there again not would I recommend you guys as there are many great alternative places to stay at.