POMME DE MÂT

Unfortunately no -1 stars.
They took order for our pre dinner drinks and forgot one of them. This can totally happen to anyone, so we didnt mind.

For dinner, we had to wait for nearly 2 hours and had to ask several times when it was coming. Every 20mins they said it would come in 5mins max, it's cooking right now.

After around 1.30 hrs, when we said we would have to go as we were super hungry, they said they're cooking it now and coming. (Mind you, no bread until we asked and it was stale)

One friend who asked for a rare beef burger had a burnt one with really stale fries. Our food came at different times, was cold, undercooked. Even though we were really hungry, had to waste food as it was inedible.

Price was very expensive, which we really don't mind. However, no real apologies/no tokens for the bad service, they only said pas ti ena staff(no staff). Which we understand, however, when you pay for something, you expect a standard of food or service or stop taking guests if you know you can't deliver

Nos gustó mucho este restaurante al pie del waterfront. Excelente servicio y gastronomía deliciosa.

When you hear about Suffren in Port Louis you can only imagine the Best. If you park at caudan you arrive via a boat shuttle, decoration is nice. Then you sit and start to fall.

The poor waiter was overwhelmed it looked like they were understaffed even if we saw a lot of guys serving and managers were sitting inside.
The Bar forgot a drink from the start. Not a big deal but just adds up to the overall experience.
We sat and ordered. After few basic questions the waiters have no idea what they are serving. We waited 1h30 to get our food. We had to complain 3 times to get our food.
Mashed potato was as solid as a full potato.
Souris d'agneau was hard. Almost felt like octopus.
Beef burger was burnt and fries cold.
Beef tartare was cooked. Yes it is possible to cook the tartar wrong. Info for the suffren cook, it is supposed to be raw.

But very kind from the staff, as an apology we got a bowl of edamame with salt on it as a gift.

Shame.

When your restaurant is full and you have one waiter trying his best to cope with all the work by himself, the manager and F&B manager could have given him a hand. Instead, they spent the whole evening enjoying a drink at a table! We even thought they were customers like us. Food took 1h30 to arrive and it was cold and burnt for some of us. As an apology for a "cooked tartar", my friend received toasted bread! What a shame for such an institution in Caudan! At least the water was fresh!

Kudos to the only waiter working really hard that evening!

Buffet for lunch was absolutely worth it ! Food was delicious despite the limited dishes available and amazing desserts. Drinks were nicely presented and tasted good as well. Only point that can be improved is relocating the table right in the middle at the entrance - not ideal with guests and staff passing by frequently and the door movement. Overall good service by waiters, remarkably clean and great food nicely displayed.