LA BANDA ROOF TOP HOSTEL

Literally the best hostel I’ve ever stayed at. Consistently clean, comfortable beds with curtains, welcoming staff, and unbeatable location less than a 5 minute walk from the Cathedral. Highly recommend for solo travelers.

1. La banda de rooftop, ha cambiado para bastante peor en todos los aspectos.
2. Mucha musica por la noche en la azotea, fuera de lo permitido por las ordenanzas municipales.
3.Habitaciones que no tienen nada para poner la ropa..nada, hay dejarla tirada por el suelo.
4.Te suben el precio 15 euros más y sin avisarte; muy por encima de lo acordado.
5.El desayuno muy pobre. No hay pan o tostadas para todos.No hay microhondas para calentarte una taza de caldo o un poco de leche.
El desayuno empieza tarde y ponen en la puerta de la cocina un candado grande.
6.habitaciones que hay que subir dos plantas para ir al
cuarto de baño.
7.En cuatro noches, me cambiaron 3 veces de habitación,le iban dando cada vez la peor...
8.Si no has pagado la cama, todas las noches pir adelantado te pueden dejar perfectamente en la calle
no te cogen el teléfono ni suelen respondere a los emails.
See niegan a firmar las Hojas de reclamacione o lo postergan para que el cliente se aburra y se marche.
El cliente se vio obligado a llam la Policia Local Sevillla para que mediara ante establecimiento La Banda de Rooftop firmara junto con el perjudicado cliente.

An extremely awful service experience, with the hotel refusing to negotiate the check-in time with the guest!

I was so disappointed with the service at the hostel that I feel compelled to share the problems I encountered in the process.

We missed our check-in time for the day because we were dealing with stolen luggage, and at 9:00am the next morning, the hotel sent us a message stating that if we did not check in by 3:00pm that day, it would be considered a "no show" and would result in the cancellation of our stay and the deduction of our full payment. We immediately replied explaining the reason for our no-show, but in the process, the hotel did not offer any negotiable solution, leaving us feeling helpless.

Customer service contact information could not be found on booking's website. The order was immediately canceled due to a mistaken touch of the cancel button and no alert was received.
Although we immediately explained to the hotel about the mistake and asked if it was possible to continue the check-in, or other possibilities.
This conversation took place at 10am. The hotel was extremely irresponsible, despite the fact that there was still plenty of time before they notified us of the "no show". But they refused to provide any assistance or action, whether it was to change the check-in time, continue the stay, or refund the money.

Booking customer service told me that the hotel canceled my reservation and submitted it as a no show. this is not true.

There was no warning in the hotel's email or booking page about the "no show" time policy.
I can certainly understand that the hotel is not responsible for travelers' accidents, but why did they refuse to negotiate? I didn't even have a chance to check into the hotel at 3pm.

Overall, I was very disappointed with the hotel's service. Not only did they fail to provide adequate information and support, but they were very cold and refused to negotiate when faced with our problems.
This experience has made me question the credibility of this hotel and I cannot recommend it to other travelers.
I hope that the hotel will take the reasonable requests of their guests seriously and improve their service processes to avoid similar situations from happening again.

Excelente hostel, próximo do centro e atrações turísticas. A partir das 7pm o lounge é aberto e é excelente para conversar e fazer novas amizades

I can really recommend this hostel. With the (very tasty - compliments to the different chefs) hostel dinners and the rooftop bar it was very easy as a female solo traveler to meet and mingle with everyone. The hostel staff was super nice, helpful and fun (shoutout to the volunteer Darcy and his love for Reggaeton), there was always someone at reception, the place was clean and the free breakfast was a plus on top.