SANCTUARY GORILLA FOREST CAMP

I read Thom’s review and since I’ve stayed here I have to say he has no idea what he is talking about / this place, the service are world class.

This review has been long due.
First the good side. The rooms are really nice, great shower so no complaints on that front.

Service and food wise it is disappointing when you compare it to lodges in South Africa or Namibia, in the same price range

The manager tells you a marketing story (to go the extra mile, you know the drill) but does not really engage with the guests.
No complaints on the rest of the staff I must say.

You have to call the room service on a talkie, but half of the time there was no response. If they answer they send somebody up to the room (this can take a while) to take you order. Not sure why they can't just take your order on the talkie.

But the biggest disappointment is the food, it's basically always the same with not a lot of variety.

We were there to celebrate New Years Eve. It was the same menu as the days before. No champagne (or something else) or appetizers were offered. It was just another day at the office.

Is this being picky? Probably, but when you pay this amount you can expect top notch service and food.

We had better food and service in Uganda for 1/5th of the price we paid here. This place is just not worth the price.

Everything about this camp is extraordinary. The setting, the friendly staff, the spacious and comfortable tents, the massage after the gorilla hike.. Flawless. The location is unbeatable, right inside Biwindy National Park.

Le Lodge est stratégiquement situé à proximité du centre de randonnée des gorilles et dispose de l'un des hébergements les plus luxueux d'Afrique de l'Est.

Fantastiques, belles chambres (tentes de luxe) nourriture délicieuse et une bonne base pour les gorilles !