AC HOTEL NEW ORLEANS FRENCH QUARTER ^{* *}

Insufficient lighting in my room.
Only one chair in the room, two guests.
Receptionist in a personal conversation ignoring me at check-in.
Heard TV in nearby room.
No guest info packet in room, wasn't able to get room service.

Great location for fun in New Orleans.

Paid 50$ a day for valet parking, thought everything went smoothly. When I received my car back my glove box had been rifled through, registration and multiple items were sitting out on the passenger seat. All of the change in my car had been stolen, as well as my phone charger. Valet people were snickering at us as we drove away. Thank god there was nothing super valuable in the car, but it’s ridiculous that we paid so much money for someone to go through every compartment in my car looking to steal. Our room was pretty nice, but the door handle of the bathroom broke immediately the first time we tried to use it. We requested towels on the second day, and it took over an hour for them to be delivered to my room. Front desk was very respectful and nice, but the experience was overall mid. Don’t leave anything in your car at all, and I would say don’t request room service - if they’re willing to steal every quarter in my car the valuables in your hotel room probably aren’t safe with the staff.

It was kind of inconsistent with the front desk. The women were great, the gentleman was not having a great day. The two men bartenders were super and the drinks were good. The room was small but clean. Shower was amazing but bathroom needs more vanity space. It had hair dryer, shower cap and plenty of towels. No pretty view, just a car garage but not a big deal. The hotel itself needs upgrading. Not very inviting in the halls. The halls have brown walls with brown carpet. Doors need painting. The location is great. Just a couple of blocks from Canal. Overall it was a decent stay.

This hotels valet is TERRIBLE. When we received the car back from valet. They treated my car terribly, everything was thrown around in the car, the TV in my trunk got cracked and broken. It was just a nightmare. To top it all off one of them stole my wife credit cards out of the glove box, we shouldn’t have let it in there but it was forgetten about and regardless they should just do their job and not steal and trash the cars. $46 a night…. For this!?!? Waiting on a call back from the GM. I will add the desk reception people were extremely nice and helpful with everything from checking in to checking out and the hotel overall is pretty nice, but we had a bad experience and for that I have to give one star. Just have to weed out a few bad apples.

Shower didn't work properly. Floors were so uneven that I stubbed my toe on the corner of a piece of cheap room flooring that was lifting/coming apart and the head of our bed was noticeably downhill from the foot. Walls were paper-thin with no acoustic insulation. You could hear everything in the hallway and every door slam shut. No complimentary coffee in the lobby in the mornings (had to buy it). No Keurig in the rooms. No way I'd stay here again.