NEW ORLEANS MARRIOTT * * *
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Das JW Marriott New Orleans ist ein raffiniertes Hotel im historischen Old Square von New Orleans. Mit einfachem Zugang zu beliebten Attraktionen wie dem Harrah's New Orleans Casino, dem House of Blues und dem Audubon Aquarium of the Americas bietet dieses Hotel einen idealen Standort, um die Stadt zu erkunden. Die kürzlich neu gestalteten Zimmer sind komfortabel, modern und funktional, mit zweistöckigen Suiten, die für Familien verfügbar sind. Zu den Einrichtungen gehören ein Salzwasserpool auf dem Dach, ein Fitnesscenter und eine kürzlich renovierte Executive-Lounge. Für Geschäftsreisende bietet das Hotel moderne und raffinierte Tagungsräume. Im gastronomischen Bereich bietet das Fogo de Chão Brazilian Steakhouse Steaks, die nach der brasilianischen Churrasco-Tradition gegart werden, während die Lounge-Bar in der Lobby kreative Cocktails und köstliche Gerichte serviert.
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Meinungen der Mitglieder zu NEW ORLEANS MARRIOTT
Die nachstehenden Bewertungen und Meinungen geben die subjektiven Meinungen der Mitglieder wieder und nicht die Meinung von Le Petit Futé.
When I checked out, I was charged for gift cards that I was supposed to be given at the time of check-in, l never received them, but was still charged and they refused to reimburse. Also, they charged me for a breakfast that I never had. The morning front desk receptionist said she couldn't help, she couldn't get a manager on the phone, asked me to come back in the evening, the one in the evening found the receipts took it to the restaurant and found out that they charged the wrong room, they gave me a new invoice with the refunded amount. A month later, I never got the refund!!
Great rooms great pool great location.
There was a misunderstanding on my departure date. Instead of calling me to confirm my checkout date when they noticed my room was full of belongings like keys and jewelry, they packed up my room, kept my keys and charger, and disposed of all my jewelry that I just bought to honor my dead ex girlfriend who just passed away.
I had planned to extend my stay by 4 nights, and when asked if I could get one night comped for my troubles, the manager Eddie offered to comp me the $20 destination fee. I don’t think he understood how insulting that is given my bill was $450 and nobody ever explained to me the hidden fees like $65/night incidentals, which apparently when multiplied by two equals $101…
Their math ain’t mathin and it’s shady. The security guard kept giving me an attitude and telling me to calm down and sucking his teeth at me in disgust.
The manager gave me approval to swim for an hour to calm down. The security guard, after I had asked three people for him to stop approaching me at all, interrupted my work out to ask me for my information. When I said “can it wait” he sucked his teeth at me and repeated what I said verbatim in a mocking tone.
Large black dude with a bald head, beard, and the inability to speak to frustrated guests with any tact at all. He needs to stop having guest-facing jobs.
The manager couldn’t make it right except for offering me $20.
I spent 3 hours trying to get my art back. Nothing was done to make it right.
I will not be back and I will stop recommending this brand.
Make it right y’all. Seriously.