HOTEL LE MARAIS ^{* * *}

Great hotel. Employees are very friendly. Hotel is very clean. Closed to Bourbon St. I recommend this hotel

Cool historical hotel right in a nice location near plenty of places to eat,party & enjoy New Orleans Staff was cool especially Pierre he was clutch!!!

My wife and I loved our room. It was calm and quiet in the midst of Mardi Gras happening and Bourbon Street just a few doors away. The staff was friendly and helpful. It was pretty simple, but who needs room, service, and a bar when there are so many great restaurants bars and music within 500 yards. It was also a great value. What more could you ask for?

My wife and I visited your hotel Le Marais from February 14th to February 19th for my 50th birthday celebration and stayed in room 206. We wanted to choose a hotel that was upscale, close to the strip with in house amenities but what we got was a very small room (Premium Room) and not one of the simplest amenities. If I was to give anything a good rating it would be the location and the staff. I also had 14 other people that joined us on our recommendation that were extremely disappointed. From the arrival we were greeted with extreme disappointment with the bar and being told that it had been closed since Covid but the website never mentioned any such thing, the outdoor area that was filthy, and the pool looks like a cesspool, to the reck of a premium suite that we paid extra for and smelt like gym socks as if the rugs had never been washed, to the elevator malfunctioning repeatedly, this hotel disappointed in every area that we could think of. The outdoor furniture is in horrible shape and was not cleaned and the indoor furniture was only slightly better. The draft in the half locking balcony in the premium room was brutal with the temperature dropping below 35 degrees outside it became a huge chore to warm the room and stay warm with the flimsy bedding. We did not even have a refrigerator or microwave to keep our food cold or to warm it up. There was not one microwave in the entire building from what we were told which is extremely unacceptable.

We are extremely embarrassed because we chose what we thought was an upscale boutique hotel to host a milestone event and ALL of our guest were extremely dissatisfied with the accommodations. The hotels misrepresented its self in in publishing and I truly expected so much more from the J Collections brand. I have stayed at plenty of their hotels and this by far the worst experience that I have ever had.

This was a once in a lifetime event that we spared no expense with, and with all the tragedy that we have experienced in the passing year, this was to be the moment where we forgot our heartache and sincerely enjoyed a moment. We did our best to overlook the obvious discrepancies and keep our guests entertained but the overwhelming feeling of "where did you bring us too" seemed to be the mantra for the week. Knowing that I was not the owner of the hotel, I still feel responsible as I was the spokesman for your establishment. None of this can I change. It is a moment in time that will forever be what it is and for that I am severely disappointed.

Location location location. Rooms were perfect for us. 4 star? Maybe depends on what you're accustomed to. To us, it's location and this is perfect. Absolutely recommend it. Aleesha at the front desk was very helpful and cheerful.