RENAISSANCE NEW ORLEANS PERE MARQUETTE HOTEL ^{* * * *}

Friendly and helpful staff. Sometimes rare in New Orleans. Would definitely stay here again.

Rooms are adequate at best. Service and location are excellent.

Our stay at renaissance was alright. I didn't think the check in proccess was smooth at all. When we came in from our flight as a group of 4 girls, they said they didn't have our room available that we BOOKED(in advance) and we would have to split for the night. Which is fine, but for the price, how does overbooking even happen. The room I was given was a small bedroom, but the bathrooms was HORRID. It was an accessibility shower, which means that the shower has no proper tiling and when you shower all the water goes over everywhere on the floor because its all on the same level. I didn't even ask for an accessibility room. When I was getting ready or using the bathroom, my feet were constantly wet. It was disgusting. Secondly, we thought the latina night receptionist was so rude. I hope this review reaches her to be honest. We are all 20-21 year old girls and we didn't understand why my credit card needed to be on hold for the stay and we asked lots of questions. To the point that she started side-eyeing us so much, made hella comments, and then someone had to step in to handle it. The next time we saw her again she made an inside joke to her co-worker in front of us and it looked like she was talking about us. Whoever she is, needs to have her performance re-evaluated. Will not be staying at the marriot chain ever again.

Great location, friendly staff, rooms are good and the elevators are super quick

When we first arrived we were greeted by a very rude older lady with short grown out blonde hair and glasses. She made check in very difficult and luckily we had a laptop to show proof, otherwise we wouldn't of had a room because we were "using a phone" whatever that means. The room was fine, and close to everything we wanted to do.