CASA MADRONA

Lovely boutique hotel with great suite choices. Perfect location and THE best views in Sausalito.

I am sorry to say that this experience could have been 5 star but because of check in & check out processes (especially front desk staff) we have to give 3. Let me explain in more details so you could make an informed decision.
Before booking this hotel I read some reviews and I had mixed feelings. Some said great things about staff some horrible. And I wanted to believe the ones with good moments but I now see that we were not the lucky ones. So either it is a discrimination issue (they pick the customers to behave nice versus bad) or some of the staff is good while the rest is the worst.
We arrived early (11.11 am sharp) and we totally understood the room being not ready. it should not be big science to be able to make an estimate to say when. But they had a memorized script “we will call you when it is ready”. We have a toddler so we walked around, had some fun, came back at 2.30. And waited until 3.30 pm at lobby. No one offered something or even sempatized. I want to make smt clear; yes they don’t have to but these are things that makes some hotels better than others! Total customer experience.
Room was perfect! Clean, perfect view, big. So I almost changed my mind and wanted to forget the morning. Around 10 pm our son was coughing a lot so we wanted to ask for late check out (I had read it they could offer that), so my husband went downstairs and talked. The late night shift staff told him “It could most probably possible but he has to check in the morning at 8 am.” What? This is the weirdest reply. Late shift staff is much nicer but they don’t have any authority I presume. So in the morning he went and they said “we are sorry we are fully booked”. Without even asking room number. Again memorized script. I checked the app I used for booking them and they had 3 available rooms for the very same day! I called them, and told this. Again same script. I told them what I see in the app and he said “11 am check out time”. The most rude staff I have ever seen! You could say no but have a little sempathy, understanding etc… And don’t lie, you don’t have to.
My consious is clear since I told him that I am going to write a review. Because I didnt want to get a standart reply here that says “Ohh sorry, we wish we knew….”.
So, if you want to feel like you are staying a low end hotel with a great room while paying high end hotel money, go for it. Or if you only want a nice room, again go for it. But if the people you encounter is important for you, just try other ones. Unless you are the lucky people who gave nice reviews about front desk. I hope this reviews help you to make a decision.
*Glen -Valet Parking- was the only one who smiles, works hard to make your life easier.

Amazing modern and at the same time charming property with stunning views and excellent amenities, given the unusual layout. They've been able to perform an outstanding renovation (top photo is from 2004, bottom from 2024).

Exquisite experience

We had a lovely stay at Casa Madrona that exceeded our expectations. Found this beautiful hotel online just a couple days before our trip. Our room overlooking the marina, was absolutely lovely, clean, and very spacious. The bathroom was the largest bathroom I have ever seen in a hotel room, including two sinks, a very large shower, as well as a separate bathtub.

The location is fabulous- to either walk along the water or find great cafes and restaurants within a few minutes walk. Everyone working at the hotel was extremely friendly and helpful. Overall a great couple days and wish we could stay longer!