THE CITIZEN HOTEL, AUTOGRAPH COLLECTION ^{* * * *}

The valet company and poor hotel management entirely destroyed my trip. The valet gave me my car without the key. I was notified when I was 30 minutes into a 2 hour drive by the car the valet had kept the key. I drove back and they could not find the key and refused to give any information as to where it was. I missed the event I had flown to Sacramento to speak at (I was the headliner) and the hotel and valet did absolutely nothing to make it right. The manager told me I needed to fill out a form with the valet company and the owner would call. Nobody’s called and I doubt they will.

They found the key 6 HOURS LATER and refused to tell me where it was. Said their manager told them they couldn’t tell us. Made me wait 75 minutes to they my car out of
Valet.

Rooms are old, beat up, badly in need of a remodel. Food is awful. Beds are cheap. Don’t stay here

I stayed in a holiday in express the next night instead for half the price with twice the experience and I am a 5 star only hotel person.

This is the worst hotel in California. 0 integrity or commitment to customers. Do not stay here.

I will pursue this legally due To the fact that I can afford it and companies should not be allowed to ruin a guests entire trip with 0 apology accountability or desire to make it right. I spent hundreds on Ubers alone just trying to make my events.

In town for work meetings. Great place to stay in the downtown. It is an older location. There were little things amiss. Missing stone above middle elevator on level 6, the fridge didn't work in my room, there was a $1000 shower with a $5 shower head that sprayed onto the floor, and the wifi didn't work well in my room.

Decent amenities for Mariott members. The $15 food and drink voucher was nice, as were the bottles of water.

I enjoyed the breakfast and the food served during the meeting was good as well.

Old charming building.
The restaurant and bar are vibrant and full of life.
It's very near to a handful of bars and res.
Walking distance to the arena.

Excelente hotel, una ubicación genial que caminando puedes recorrer gran parte de los sitios de interés de la ciudad.

El personal muy amable y servicial en especial el personal de limpieza hacen un gran trabajo y son muy amable y educados.

El hotel en sí es muy bonito, su arquitectura está genial, las habitaciones muy limpia y ordenadas, tienes todo lo necesario me encantó las vista y el baño muy amplio y sobre todo muy luminoso.

Lo recomiendo 100% y de seguro volvería.

Staff made me feel welcome. Without exception they were friendly and helpful. Such comfortable bed. Very clean, well maintained. Bar area great too.