SIERRA NEVADA RESORT & SPA ^{* * *}

Its sad because we have been here before and this time around it was not up to par. The hallways look dirty and smell bad, some staff is rude and others look depressed to be here and not happy at all, that already is not a good way to start off a trip. We had a king room that smelled weird and didn't look too appealing. The bathroom and shower didn't look that clean either. Lucky for us we carry disinfecting spray everywhere and wipes. It's super expensive now and not worth it.

glad to have stayed here - warm pool n tub, fun place with a restaurant bar - and a crepes place in the corner. good room amenities soft pillows clean sheets bathrobes n warm. did you say airbnb it - nah. it's a hit or miss with airbnb units - early check outs etc - I like em for big family trips - but then several rooms or there villas n cabins are better

Cool hotel, great bar and lounge area.

i have issues
because you charged my card extra $700 without permission
and i saw owner respond under some review
you said want follow up
but how ???
we called several times
nobody answered our email
nobody responded to our call
because your supervisor wasn't there

when we arrived, front desk staff gave us a wrong room , we talked them they gave us another room ( we was there feb23-feb25)
and we paid for our room

‏march 2th ,i realized they also charged my credit card ($700 without permission) for the wrong room too , when I called the hotel, they said it was a mistake because we tought you have 2 room , they put a note for follow up and told me someone will call you sunday to return the money, i was waiting at sunday but they didn't respond to me , i sent emails but didn't get any answer,
monday i called again to follow up, front desk answerd & said with a bad attitude our supervisor is not here we can't do anything!!!!!!!
‏you realy should send your employees to customer service training.
we still wait to someone call us back and resolve this issue ....

‏ are constantly traveling but for the first time we didn't have a good experience.
‏as soon as we entered the hotel they gave us the wrong room, we reserved a balcony room with Mountain view but they gave us a little room with a small window , when we called front dest , a lady answered & said we have no more room , we upset but asked go down the price of this simple room but she said with a bad attitude no we can't!!!! after that we talked with her supervisor he promised to give us a better room for just waiting half an hour , but when we called back to confirm it the same lady said you should wait 3-4 hours !!!! we don't have any room ready and our supervisor left , we got realy tired , one hours later after so much headache finally they gave us a better room (but room that wasn't same as we reserved)
‏ Initially, they ruined our trip