INTERCONTINENTAL MALTA ^{* * * * *}

I recently stayed at the Intercontinental and had a disappointing experience. The check-in receptionist was unwelcoming, and the initial room’s location posed challenges for my sister’s mobility. Although the hotel changed our room, the replacement had a persistent smell, causing health concerns. Despite our requests, the odor persisted, and we discovered a mold issue on the last day, posing a serious health hazard. Throughout our stay, it had been reported to reception and the housekeeping team attempted to address the problem, but their efforts fell short. I, being asthmatic, found the situation distressing and unhealthy. Unfortunately, the hotel’s response to our complaints made us feel dismissed and labeled as bothersome guests. Moreover, I had arranged for a birthday cake for my sister, A PAID SERVICE confirmed via email. However, the reception team questioned the legitimacy of the celebration, creating an uncomfortable atmosphere. While Tatiana was accommodating, the overall customer service was below par for a purported 5-star hotel. Having stayed in various 5-star establishments globally, this experience was subpar, and I won’t consider returning. It is unacceptable to accommodate guests in rooms with mold issues, and the lack of genuine concern from the staff is disheartening. The Intercontinental fell short of its reputation, leaving me extremely unhappy and disappointed.

Clean rooms, quiet, great service, nice breakfast selection. Staff are helpful. You can't go wrong!

Best location

too noisy

Beautiful room, it is very comfortable. But no USP outlet; not even one.