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Meinungen THE GATES HOTEL Key West

Meinungen der Mitglieder zu THE GATES HOTEL

2.5/5
19 meinung
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Preis-Leistungs-Verhältnis
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Sauberkeit
Rahmen/Ambiente
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Besucht in april 2024
Lepo i ne previse skipo u svakom.smislu za.preporuku smestajaa
Besucht in april 2024
Goed hotel in Key West. Ruime kamers. Heerlijk zwembad bij het hotel.
Besucht in april 2024
One word DUMP! Sorry two words MOLD. More like a hostel then a 400 a night hotel. Do not stay here.
Besucht in april 2024
Rooms basic. But service was excellent n pool was nice n bar was good n food truck food was OK. You are able to go to the hotel next door as well 24 which is a added perk. Able to use their pool n workout room as well and order food.
Besucht in april 2024
The most disgusting place we’ve ever had to stay at. Starting our first night with cockroaches climbing up the walls we thought it could only be up from there.. we were wrong. After moving rooms the next room we got was incredibly dirty. The smell was so bad it was hard to breathe. Our feet were black at the bottom from walking from the bed to the bathroom. At least mop the floors for goodness sake. Showers = disgusting. We will never be staying here again. A week from hell at this place, we can’t wait to get home and feel clean again.
Besucht in april 2024
Loved it
Besucht in märz 2024
I recently stayed at this hotel after making a reservation through Airbnb, and I was quite disappointed with my experience. To my surprise, the hotel charged an additional $250 on top of the agreed price on Airbnb. This extra charge included a $100 damage deposit, a $100 incidental deposit, and a nightly resort fee of $45. I found these additional fees to be exorbitant, especially considering the type of hotel it was.

Furthermore, during my stay, the hotel's system was down, which meant that I couldn't access my room without assistance from the front desk. This inconvenience added to the overall frustration of my stay.

Given the high cost and the issues I encountered, I would not recommend this hotel. I believe there are better options available for the price, and the hotel should work on improving its systems and being more transparent about additional charges.
Besucht in märz 2024
Worst stay of anyones life. They’re key cards didn't work so you couldn't get into the rooms without having an attendant at the desk. So either don't leave the hotel or hope to God someone is at the front to let you in which they never are. The front desk is insanely rude and Im no Karen.

The cleanliness is highly questionable coming from someone who has backpacked through spain and lived in a tent. Stains and the shower was disgusting ???? a good way to foot disease. Worst part of the trip. I suggest an air bnb or even margaritaville. Run away.
Besucht in märz 2024
Paid over $900 for 2 nights then they added another $100 at check in they said was not included in prepayment. Total rip off
Besucht in märz 2024
If stafff is not ready , dont let them go to work .
Besucht in märz 2024
Una maravilla de hotel. Fui de viaje de novios y os guardo un gran recuerdo.
El personal de 10, el hotel precioso y muy bien ubicado. Parece de película americana.
Nos recomendaron muchos sitios para ir y tiene bus gratuito para llegar al centro.
Os lo recomiendo ????!!
Volveré!! Muchas gracias por todo.
Besucht in märz 2024
Definitely not 4 star service or experience.
Bed was AWFUL! Where was the staff? Only saw one person the entire stay and that was at check in. Zero towels at the pool to use… really disappointed at the experience. $50 resort fee. For what?! For over $400 a night I expected so much more.
Besucht in märz 2024
❗️FRAUD!NEVER WASTING your MONEY HERE!!!

Two weeks ago, I came here for vacation with my friends. On the first day when I checked in, I found the toilet was blocked, so I immediately informed the reception desk. We asked to change the room if no one came to repair it within an hour, she said she would arrange someone to come up and repair it, so from 3 o 'clock to 9 o 'clock, 6 hours later, the toilet was still blocked, and we could not even enter the bathroom. This time after ten minutes, someone finally came to repair, but the power of the toilet is really very, very small! There is a shuttle bus to downtown every day, but it is $5 per person. When we checked out, I found that I was being charged far more than I had seen when I booked online. ⚠️ I have seen other customers complaining about their overcharge in the comments before, but I didn't expect to find it on myself this time. I asked the manager why I was overcharged, and she told me that she could waive the contribution fee. But after a few days I was found that the fee was not waived, I called them, they said they would deal with it, as a result after a week, I checked my bank and found that I was still charged that fee, so I called them many times, but there was no reply, they just tried to cheat you out of money, pay attention to your bank statement after you left! Never come again! The room rate is not cheap, but the service is terrible! They don't care about their guests!
Besucht in märz 2024
This hotel is actually a renovated motel. They tried to update it but failed. The bathroom sink and do not drain water. It’s a joke for what they charge you for the room. Not recommended. Stay next door at Marriott or Hilton.
Besucht in märz 2024
We have enjoyed your hotel, everyone was so kind, and the place was so clean inside and out. Thanks again
Besucht in märz 2024
Agree with another post. It is definitely not the resort hotel it claims to be. Had low quality mattress without box spring ( the used a plywood box instead)
Asked housekeeping to mop floor after we had a sticky spill. It was never done and so we used washcloths and they came up with lots of brown dirt. Wondering when the last time floor was mopped
Asked reception to have manager contact us when we checked and we never heard back. The wrote a letter asking for resort fee to be refunded, still haven’t heard anything
Besucht in märz 2024
We stayed here over New Year's and the room was nice. The shuttle was really helpful and easy to coordinate.

I booked through Air B&B and paid a deposit upon check in. I never got a refund and have called multiple times, emailed your support and let Air B&B know and nobody has clarified what the extra $200 charge was/answered the phone.
Besucht in märz 2024
Room are nice, pool is nice. My only issue is the noise. Or issue was we were unable to get any sleep as we hear people in the next room talking till 4:30 in the morning and then maintenance pounding and scraping at 6:00 a.m. on a concrete surface that travels through the structure. There is no "on" option on the HVAC system just to keep the fan operating to mask the noises.

If you're deep sleeper, this is the place to be.
Besucht in märz 2024
Das Zimmer war gut, eher klein aber gemütlich und sauber. Die Matratze schon sehr durchgelegen. Nichts für Menschen mit Rückenproblemen.
Der Shuttlebus ins Zentrum ist genial, macht die Lage außerhalb gleich wieder wett. Reservation hat immer super geklappt!

THE GATES HOTEL

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3824, N Roosevelt Boulevard, Key West, Vereinigte Staaten
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