BOUTIQUE-HOTEL - JARDI D'ARTÀ

Super schönes Boutique Hotel am Rand von Artà, direkt unterhalb der Burg.

Fabulous hotel in all respects….an amazing team of owners, chefs and all the staff who could not have been more generous with their time and enthusiasm! The charming garden on many levels, little pools and spaces to relax in all made for a great 3 night stay. The hammam was a lovely way to wind up the day before the MOST wonderful meals! Arta too has a lot to offer. We cannot recommend it highly enough. Photo from our room….

La habitación en la cuál estuve hospedada no podía tener mejor localización. Era una doble superior y se encontraba en medio de los jardines que forman parte de este hotel boutique. El lugar es realmente mágico, rodeado de naturaleza junto con el canto de los pájaros y el sonido que tiene el agua de la fuente situada en una pequeña piscina.

El hotel boutique cuenta con un pequeño restaurante, un pequeño gimnasio y numerosos lugares con sofás, sillones y hamacas para poder descansar o simplemente poder leer un libro o contemplar los jardines.

Lo que más eché en falta fueron algunas comodidades en la habitación como por ejemplo algún par de zapatillas para poder ir por ésta, algunos productos de baño como por ejemplo cepillo de dientes y/o pasta de dientes, cafetera para poder hacer algún café, etc. En conclusión, algunos detalles que podrían hacer la estancia más cómoda al ser un hotel boutique de ésta categoría.

Restaurant ist der Hammer. Sterneniveau einer jungen Köchin.

My stay in the suite, what it is supose to be the best and most complete room, at this hotel was extremely disappointing due to several problems. First of all, I was unable to use the fireplace or order in-room dining, which are features for which these types of rooms are booked. Having these features and promoting them if you can't use them doesn't make sense. In addition some basic aspects as the heat, the hot water and whirlpool tub were not working properly, which again eliminates one of the differentiating features of this room and affected my comfort during my stay.

In addition, the garden of the suite was cluttered with junk, which did not make a good impression and affected the aesthetics of the place. But most frustrating was the service response. I did not receive any solution or adequate compensation for the inconveniences I experienced from the owner or general manager.

To make matters worse, I was charged the full price of the suite despite not receiving the full service to which I was entitled. This shows a lack of commitment on the part of the hotel to provide a satisfactory experience for its guests.

I hope the hotel will take note of these concerns and make the necessary improvements to prevent other guests from experiencing the same situation. As a customer, I expected quality service and attention to my needs, but unfortunately, my experience was quite the opposite.

I hope that my feedback will be taken into consideration and that the hotel will take steps to improve its services and provide a satisfactory experience for future guests.