HOTEL CHARLES
Freundliches Hotel mit Restaurant und Terrasse in der Nähe der Sehenswürdigkeiten von Buda in Budapest.
Dieses freundliche Hotel liegt auf der Buda-Seite, nur wenige Minuten mit dem Bus von den Sehenswürdigkeiten entfernt, und ist die ideale Adresse für einen hochwertigen Aufenthalt ohne viel Geld. Die 67 komfortablen und geräumigen Studios verfügen alle über eine Küchenzeile. Das reichhaltige Frühstück wird jeden Morgen im Restaurant János serviert, das auch traditionelle ungarische Küche anbietet und eine gemütliche Sonnenterrasse hat. Das Personal ist besonders gastfreundlich und kümmert sich um jeden Gast. Ein guter Tipp für die Budaer Seite.
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Meinungen der Mitglieder zu HOTEL CHARLES
Die nachstehenden Bewertungen und Meinungen geben die subjektiven Meinungen der Mitglieder wieder und nicht die Meinung von Le Petit Futé.
The staff is so kind, they were really helpful and nice to us everyday we’ve met them. Cleaning ladies as well, they were nice and they always smiled at us.
The room was big, comfy and clean, they even gave us standard room even though we booked economy room, because it was currently free.
We were really happy here and we hope we’ll return! Thank you Hotel Charles!
It is quiet and the bus stops are right outside the entrance and you are in the center in 5'-10' at the most..!!!
On the day of departure for the airport, the staff prepared a full packed breakfast for us as we were leaving early!!! They moved us!!!
We highly recommend it and will choose it again in the future!!!
I was staying in the hotel for 2 months with a rental contract.
1. The hotel staff entered my room without my permission while I was away, to check the condition of the room and potentially make some repairs(repairs that I never asked for). All my valuable items were unattended. This is the violation of the rental contract, and I could have filed a police report against the staff and the hotel. If you are a hotel guest be prepared that the hotel staff might just enter your room as they please, even if you explicitely tell them not to. I received no apology from the management.
2. There was a frequent cigarette smell coming from the bathroom. After I complained the management promised to investigate, but they didn't find the source.
3. I was charged 100 USD, as I leaned my bag against the wall, and mold (as far as I can tell) grow between my bag and the wall. There were several similar stains already in the apartment on the wall. I suppose it is because of the poor ventillation in the bathroom that makes the room too humid.
4. I was charged 30 USD cleaning fee, even though I believe I left the room in the same condition as it was when I arrived. I did clean the room a couple of days ago.
5. I got woken up several times by the cleaning staff louder chatter on the corridor, I don't understand why they cannot keep their voice down.
6. They threatend their own ex-employee with legal actions when he left a negative review on google maps.(screenshot attached)
The the second to last picture is the stain caused by my bag(some mold like thing that grew between my bag and the wall), the other ones were already in the room.
Update: the manager's reply below contains a lot of inaccurate details(someone would call them blatant lies):
1. I told the staff I want to extend the contract much earlier then 1 day before expiration, I was 2 weeks before expiration, and I have the email proof of that. I also left 3 days earlier plenty of time to recoup your losses. I see you are still advertising the hotel rooms for short term rental at alberlet.hu(2 weeks after I left). Please stop lying and base your business on honesty.
2. You never denied that it was mold behind the wallpaper, how can I be responsible for mold growing in 3 different places in the house? In fact one of the picture shows a piece of the wall without the wallpaper with something black growing.
3. I already showed the stain to one of the staff (and sent pictures of it to the hotel), and the staff had no right to enter my room without my permission later(I was never asked to show it). This is against the rental contract, and against the Hungarian law.
4. I was never shown the pictures of you took before I moved in, and I never signed them.
5. Regarding the noise, I did make a complaint about your policy of letting dogs in, as I found my neighbours dog noisry(he stayed less than 1 week) I didn't not make a complaint about the employees being noisy. Your job is to train the hotel staff to try to clean the rooms without loud chatter and your job is not to vex your guests.