NYUNGWE TOP VIEW HILL HOTEL

Eric M in the restaurant and Ange at the reception were great, always welcoming, friendly, and professional. The hotel is a strong 3+ to 4 star hotel. The food is good, the service staff overall are ugreat. Our room was clean and spacious. Their opportunity is in the details, there is no wifi in the rooms. There is only wifi in the reception area/restaurant.

The food and the service are excellent. The rooms are a bit outdated however. The location offers a nice view over the national park

Muy buen servicio y hubicacion pero el mobiliario de las habitaciones es muy viejo

I was sorry to leave the place after only one night, because it's clear the staff here have their guests' needs very well defined. There is alot of fanfare when you first walk in: a hot towel for your hands and a cup of delicious tea while you check in. You place all your meals in advance, which is nice if you're doing chimpanzee trekking like us and leaving at 5am the next morning. The staff here was friendly; Eric made room for us on the balcony and chatted with us about his home in Gisenyi. I loved the rooms, too—each one is an individual structure with a small sitting area, a bedroom, a bathroom, and a balcony with the most gorgeous view of Nyungwe National Park and the surrounding hills. There was also a hot water bottle in our beds after dinner, which was such a cozy and thoughtful touch. Only con was the bed itself; our room had ancient springs that dug into you when you lay down and was rather uncomfortable. Overall a good experience and one I'd recommend to travellers in the area.

I really loved their attention to the details , and how they try their very best to make your experience unforgettable , the staff are always smiling and welcoming , their food is so tasty, they start serving breakfast @4:30 AM just to accommodate their guests’ tours schedules , highly recommended