SAMA RAS AL JINZ

There's something genuine and comforting about the hospitality at SAMA hotels, and the one at Al Jinz is no exception. Good food, clean beds and bathrooms, and a wholesome feel to the architecture and atmosphere. We stayed there after some exceptionally rain, leading to extended power cuts, but they coped very well and were able to prepare dinner in these circumstances (power then resumed). Furthermore, one of our party left some valuables behind, and the hotel staff alerted them and did the needful. Exceptional service.

Horrible expirence will never advise anyone specifically with kids to ever go here . By mistake I booked 2 night only by checking the name they called it resort and spa which a big big lie . They mentioned somewhere no WiFi and pool which I skipped overlooked ???? my bad luck ????
I reached there after driving fir more than 8 hours and reached to a deserted place with only 1 man at reception and 2 people at so.called dining area. Anyways the moment I arrived I asked the dreaded question of WiFi and was told we don't have we have mentioned in our details. Anyways we chkd in since we paid 1400 dhs per night being holidays season .
The bigger rooms are still better the standard cottage was horrible small . The TV there dsnt work. There is absolutely no activity in the end of the desert.
Except for the movie in the open desert.
Also PLS NOTE . They say they have a beach nearby with turtles it's a hoax a lie . That place is 10km from the place and the 2 turtles are sedated not a beach it's an industrial area when ur driving towards this hotel ull see with 200 people.in queu to watch those 2 poor turtles and the fee is 80dhs per person Not worth it .
For breakfast there was noodles ???? can u imagine 5star resort and spa serving noodles . There was beef which was undercooked not desi type good for people who like it not well cooked and there was dal chawal .
Anyways 2nd day we managed to make it to breakfast which was bit decent which fresh eggs option .
At 9 we started requesting the management to refund our 1 day fee or atleaset 50% . A lady rude as he'll made me beg and cry then another management at 10.15 made me do the same finally I left the money and left the disasters

Wasted 8 hours to drive from dubai and paid double for wid stay almost 1400 per night. The deluxe villa is still fine but standard is v small and not comfortable. NOTHING WORKS THERE . NO WIFI. NO TV . SO IF UR PLANNING TO GO WITH KIFS BIG BIG NO. SAVE YOUR TIME AND ENERGY . We booked for 2 days and reached there and realised v bad place requested the management to refund 1 day they made me cry and beg over the phone after 2 hours they told me ok we will cancel your book and if any other booking comes we will refund your money but they lied . Never gave a penny back . I dinteven ask for full refund I said give me 50% . At night after 9 ots ghost place no body at reception no oround just darkness . Very horrible place to go and stay

The worst experience of staying i ever had , i will never recomend any one to stay there , there Manager Suhair Abdullah and there reservation staff lady both were uncooperative, rude, stubborn.
I requested them to cancel my 1 day booking out of 2 days booked reservation , they dint help nor refund they literally made my wife cry amd beg for our own money back , but they so rudely spoke to us and dint help, such behaviour in hospitality buisness is unacceptable.

Moderate facility.