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Meinungen ROSA GRAND MILANO Mailand

Meinungen der Mitglieder zu ROSA GRAND MILANO

3.8/5
26 meinung
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CK
CK
Besucht in april 2024
Beautiful hotel. Wonderful experience!
Besucht in april 2024
Sono da diversi anni che con mio marito
utilizziamo questa struttura per i ns viaggi di
lavoro , per la posizione ed in generale per la
qualità di tutti i servizi offerti, la disponibilità e
cortesia di tutto il personale. Un ringraziamento
particolare alla signora Anna che con i suoi
massaggi ci aiuta a superare lo stress della vita quotidiana.....CONSIGLIATISSIMA!!!!!!!!!
Besucht in april 2024
Comfortable and well-appointed hotel in an unbeatable location. The rooms are spacious and comfortable. I recommend booking a room with a balcony. The breakfast buffet offers many options. It’s good value for money. You can’t go wrong with Starhotels.
Besucht in april 2024
خيبة أمل كبيرة جدا أنا الآن في غرفة الرائحة كريه لا أستطيع النوم وابني طفل توحد يشتكي ايضا من الوائلية التعامل من الرسيبشن سيئ جدا ..الخزنة لا تعمل أريد أنا ابكي على هذه الخيبه أريد استرداد نقودي
Besucht in märz 2024
Es lo que esperas de un hotel de esa categoría. La ubicación es perfecta para conocer la ciudad. La atención muy buena, con atención a la habitación constante. Por mencionar un detalle, nuestra última noche, coincidente con el Domingo de Resurrección (fiesta grande en Italia), nos obsequiaron con una pequeña Colomba que dejó la camarera por la noche. Volveré
Besucht in märz 2024
If you're hitting up Milano, you've gotta stay here. Right next to the Duomo, with killer facilities, but the real MVPs are the staff – they make you feel like family. Seriously, they took our trip from good to unforgettable. Don't just take my word for it, book it and see for yourself!
Besucht in märz 2024
Horrible hall ways( alot of walking )horrible rooms horrible service dnt stay there horrible view
Besucht in märz 2024
Ottimo hotel praticamente in piazza Duomo
Besucht in märz 2024
My review is based off of the treatment I received as I was checking out of the hotel. An employee named Emanuele, an older man with glasses checked me out. It was an early check out this morning around 6:15am, he was asked by another coworker to assist with my check out. He approached the counter looking annoyed and was extremely rude to me throughout the whole check out process.

I gave him my room number which he typed wrong, I corrected him and he started punching the keys on his keyboard like he was annoyed. He asked if I had used the bar service in my room, I said I only ordered room service. He cut me off and repeatedly asked me if I used the bar in my room. He continued to talk to me in a very condescending way throughout this process and cut me off several times as we spoke about the final payment of the room which only consisted of taxes and room service fees.

It wasn’t until he saw my husband in the lobby when he lightened up his tone of voice.

I normally do not write bad reviews as I received exceptional customer service in the hotels I stayed in Zurich, Lucerne and Lake Como. This hotel is in a great location, but the customer service I received from Emanuele is very off putting and I will never return to Rosa Grande.
Besucht in märz 2024
Il servizio fornito dal vostro hotel è veramente impeccabile. La vostra dedizione a fornire un servizio attento e disponibile 24 ore su 24 è davvero impressionante. Oggi alle 4:30 del mattino avevo bisogno di un'auto per andare a prendere mio zio all'aeroporto, e in soli 5 minuti la mia auto era parcheggiata davanti all'hotel. Quando sono tornato, ho semplicemente consegnato le chiavi alla reception e qualcuno è venuto ad aiutarmi a parcheggiare l'auto nel garage. Ogni dettaglio è stato curato con grande attenzione, facendomi sentire rispettato e apprezzato. È stata davvero un'esperienza straordinaria, non vedo l'ora di tornare nel prossimo futuro.

Grazie ancora per il vostro servizio eccezionale e la vostra attenzione ai dettagli. Siete un vero esempio di ospitalità di prima classe.
Besucht in märz 2024
Gran bella struttura a due passi dal duomo di Milano
Besucht in märz 2024
Super
Besucht in märz 2024
Best location!
Besucht in märz 2024
Posizione chiaramente ottima, a pochissimi passi dal Duomo. Cibo rivedibile: pasta cruda, porzioni abbastanza scarse, colazione molto sotto tono rispetto al costo e alla rispettabilità dell'hotel. Suonano in camera per consegnare cioccolatini e acqua alle 19:15 circa, servizio rivedibile. Personale talvolta scortese. Docce enormi, camere spaziose. Ciabatte rosa bellissime, molto grandi. Esperienza non super positiva.
Besucht in märz 2024
Tutto a cinque stelle
Besucht in märz 2024
Grazie.
Besucht in märz 2024
This hotel boasts a fantastic location, with a pleasingly well-kept street. We decided on a junior suite, and it pleasantly surprised us with its spaciousness, situated on the recently renovated side.

However, a notable drawback was the cleaning schedule, typically happening between 2-5 pm – a bit late for my preference. I usually like to head out early and return to a refreshed room in the afternoon.

Another inconvenience was reaching the front desk, requiring a few attempts and a bit of a hold wait before getting through.

To top it off, we switched to a deluxe room on the last day, and it turned into a rather sluggish process. Front desk staff provided misinformation, some seemed clueless, and the room change took longer than expected. Despite our luggage being ready to move since 10 am, we only received the new room at 3 pm, and our luggage was still not brought to us.

So, if slow service wont bother you much then I recommend this hotel to you.
Besucht in märz 2024
تجربة سيئة جدا تعامل الموظفين بتقديم الخدمة من اسوء ما يكون لا انصح به ابدا
Besucht in märz 2024
يالربع اللي يروح ميلانو ومايسكن الفندق هذا ماعنده سالفه فالسنتر ولا تتغربل في البعد ونظيف وخدومين وسلامتكم
Besucht in februar 2024
This was the second time we visited Ross’s Grand Milano hotel however it was quite unpleasant. There were so many cockroaches in the breakfast restaurant! One was crawling on our table, and there were plenty running around during the day behind the food serving area. I took the picture and video to show the receptionist, hoping they could oat immediate attention, however, they including the supervisor did no even apologize, and said it was common and they had already arranged cleaning. It was unbelievable that he actually gave an attitude too. It was “normal” that restaurants have cockroaches! He did not even know the standard of hospitality and hotel business, and how they should at least appreciate clients telling them to improve and apologize for their unpleasant experience. *note, we just showed them this issue without asking anything, except their immediate attention because I was still staying there for two nights and I was scared to have breakfast there.
Besucht in februar 2024
Hôtel très bien situé à côté du Duomo, mais pendant la Fashion Week les prix sont extrêmement élevés pour une chambre assez classique, au petit déjeuner le choix des fruits coupés n’est pas varié; et il faut attendre longtemps pour qu’on soit servi en boissons chaudes et en plat chaud (œuf, gaufres, crêpes). Le service voiturier est impeccable, ainsi que la bagagerie, et les conseils du Concierge sont au top !
Besucht in februar 2024
Ótimo local para se hospedar.
Besucht in august 2022
Quand tu commandes un plat de pâtes Vongole et qu’on utilise des palourdes en boîtes au lieu de vrais palourdes fraîches, ça dit tout! Liste de carte de vin bcp trop cher … certain vins étaient presque le double du prix de d’autres établissements! Le service était bien mais froid et le serveur met son masque à moitié… aucune logique! Pour le prix payé , c’est un attrape touriste! Je ne recommande pas
Besucht in mai 2022
Cuisine un peu décevante mais très correcte , endroit calme et service efficace , réduction appliquée
Besucht in november 2021
Super cadre, très bon repas, personnel très gentil mais service très long
Besucht in november 2019
Grosse déception,restaurant sélectionné parce qu il avait une bonne note sur la fourchette .
Les pâtes se mangent aldente mais là elles n’étaient pas cuites et trop salées. Le plat de raviolis sans saveur et cher : 5 raviolis 22€. Nous avons pris du vin au verre nous avons eu le droit à un fond de verre. Nous avons écourté notre repas et pris notre dessert dans un autre restaurant. De plus nous avons dû réclamer la réduction de la fourchette et ce n’était pas un oubli car dès que nous avons demandé la réduction le serveur nous a tendu un autre ticket avec la réduction.

ROSA GRAND MILANO

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Piazza Fontana, 3, Mailand, Italien
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