MIMÌ ALLA FERROVIA

This is the first review I've ever written. I don't usually bother leaving reviews (good or bad), but our experience at Mimi was so shockingly bad that I am making an exception. We came here because we were nearby and I recognised the name of the restaurant from a recommendation on reddit. The vibe seemed nice, the place was full and there was a queue outside so it looked popular. Our starter (eggplant parmigiana) was delicious. These were the only positive aspects though. The service was horrible, staff were impatient and rude. There was a long wait between main dishes being served and plates were shoved on the table in front of the wrong person with sometimes no words being said at all. The portions were very small, which could be expected at a 'fancy' restaurant, however the food was also not good and it was obvious that the table next to us had much larger portions of pasta (possibly locals getting better treatment? Who knows). The linguine dish was bitter (which admittedly could be a matter of personal taste), and one of the other pasta dishes was severely undercooked (raw on the inside as opposed to our other dishes which were al dente). The othwr meals were nothing special and any meat dishes were very stingy on the meat. The undercooked meal was taken away on request, but instead of making the dish from scratch, it was microwaved and returned to us a few minutes later (still very undercooked and tasting even worse due to being microwaved). We were still charged for this meal even though we raised the issue again. We were also overcharged for service charge (26€ instead of 18) and when we raised this, the waiter snatched the bill away and left without a word. No apology was made and the new bill had the service charge rounded up. Clearly some dishonest practices going on here as the waiter did not even question our complaint. We did not hear a sorry, thank you or even a goodbye from the staff all night. I guess they don't need to put in any effort cause 15% service charge is included. These are just a few snapshots from our experience, which was absolutely appaling overall.

Obsługa niekomunikatywna, dania przyniesiono najpierw dla dwóch osób, po 5 minutach dla kolejnych dwóch, piąta osoba została obsłużona po kolejnych kilku minutach. Jedną porcję makaronu podano niedogotowaną, poprosiliśmy o wymianę dania, kelner przyniósł tę samą porcję najprawdopodobniej podgrzaną w mikrofalówce, makaron był w dalszym ciągu bardzo twardy.
Pozostałe dania były przeciętne w smaku, a porcje małe.
Do rachunku doliczono za wysoki dodatek za obsługę, gdy zwróciliśmy na to uwagę kelnerowi bez słowa zabrał rachunek i przyniósł nowy z prawidłowo naliczonym dodatkiem. W żadnej z opisanych sytuacji nie zostaliśmy przeproszeni.
Odradzamy to miejsce turystom. Obsługa zachowywała się bardzo przyjaźnie w stosunku do włoskich, prawdopodobnie stałych klientów.

Tutto bene, buona cucina, piatti eccezionali.

TLDR: food is great but some of the business practices are not very friendly to the customer

Firstly, it is pretty clearly shown that they charge a fifteen percent service fee which is the only restaurant in our time in all of Italy that did this and we had gone to some higher end places. However, when I did the math on the bill, we were charged almost 17%, it was rounded up from 48.2euros to 49 euros. While it doesn’t seem significant, if they round up on all the tables, that’s a lot of money in a day. Also when we sat down, they asked us what we wanted to drink and when we didn’t answer right away, he immediately brought and opened a bottle of water and placed it down like we had ordered it (and of course charged us for it)

As for the food, the meatballs were fantastic and the pasta was cooked perfectly. At least the bread was free so we used that for our ricotta and tomato jam which was very tasty.

Sempre perfetti! Ospitali, bravissimi, gentili... non vedo l'ora di tornare!