HOSTAL RESTAURANTE EL ENCUENTRO

Even though the hotel part looks very nice, the campsite is quite bad. I will try to make a comprehensive review of our relatively bad experience at the campsite of la casa Encuentro.

Pros
- There are some rooftops above the campsite spots
- The breakfast is amazing
- The location is good

Cons
- Cold showers
- No light in the toilet
- The campsite kitchen is a barbecue
- The dining table is as wide as the benches (cf picture)
- No lockers
- Poo smell over the campsite
- The staff that hosted us were not helpful and rather rude. We want to believe they do not treat the people from the campsite as the people from the hotel.

The staff
- They advertise wrong information : they confirmed (by text) that there would be warm showers on the campsite. When we arrived, they did not admit that they wrote that. They did not seem to care about our disappointment and did not offer any solutions.
- They locked us out : when we came back from a dinner in town, the whole place was closed. We did not receive any keys and we did not think it would be necessary since we camp. There was no one at the reception and the hotel’s phone was off (we reached the voicemail right away). Fortunately the lock of one of the fences was broken and we could sneak into the place. We texted the receptionist about it and he answered us the day after saying that it is good that we could access thanks to the broken lock, no apologies.
- In general, they did not inform us about anything. For instance, they did not inform us about the activities that took place in the hotel (e.g. yoga sessions, etc) while the hotel members were.

Conclusion
We paid 84k COP for a single tent (40k per person + ATM fees). This is completely overpriced for a campsite. At this price we would have expected at least a warm shower and a better service. We could also understand a high price for the private access to the lake but we stayed there during the dry season and the lake was completely empty (cf. picture). They could have made a goodwill gesture to us.

I was about to leave a 1 star review; I make it a 2 star one for the breakfast.

Es un lugar donde realmente se puede descansar y desconectarse, es tranquilo, rodeado de naturaleza, el servicio es bueno, todos son muy amables, está cerca al pueblo, es seguro.

Bueno

Super belle expérience, petit tour de kawac sur le lac avec la vue sur la piedra

Exelente atención, hermoso lugar, ideal para desconectarse y relajarse. Me gustó mucho.