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Die Chicago Deep Dish Pizza ist die Spezialität von Masa. Diese Pizza wurde nämlich in Chicago erfunden und orientiert sich an der Technik der neapolitanischen Pizza, mit dem Unterschied, dass sie etwa 6 cm dick ist! Sie werden feststellen, dass im Gegensatz zu den üblichen Pizzen die Tomate oben liegt, während der Mozarella am Boden liegt. Es ist schwierig, mehr als zwei Stücke davon zu essen, weshalb eine kleine Pizza für zwei bis drei Personen völlig ausreichen sollte. Von den fünf Spezialitäten des Hauses empfehlen wir Ihnen die Lots of Meat ("viel Fleisch"). Wenn Sie sich Ihre Pizza lieber selbst zusammenstellen möchten, ist das auch kein Problem, denn Sie können aus über 35 Zutaten wählen. Zum Nachtisch ist der Brotpudding ein Klassiker, den Sie sich nicht entgehen lassen sollten, falls Sie noch Platz haben!
The service, on the other hand, is very good.
I recently tried Masa of Echo Park based on a recommendation, and unfortunately, my experience left much to be desired. My wife and I were eagerly anticipating our pick-up order, which included a medium cheese Chicago style pizza and mozzarella cheese sticks with marinara sauce.
The disappointment began when my wife, who picked up the order, kindly asked for some ranch to accompany the mozzarella sticks. To our surprise, she was informed that the ranch would cost an additional $2.00. While this might seem like a trivial amount, the issue wasn't the cost itself but the way it was handled.
My wife had left her wallet in the car, and rather than accommodating the simple request for ranch, she was left feeling humiliated and empty-handed. It's disheartening when a restaurant prioritizes a small charge over ensuring a positive customer experience, especially for first-time patrons who may not be aware of such additional fees.
Curious about the situation, I decided to investigate further and confirmed that indeed, there was a $2.00 charge for ranch. While I understand that nothing is free, the lack of transparency and the approach to customer interaction felt disappointing. We had just spent $45.44 on our order, and being blindsided by an unexpected charge left a sour taste in our mouths.
It's essential for businesses to prioritize customer satisfaction and communicate additional charges clearly. While $2.00 may not break the bank, the principle of prioritizing customer experience over minor fees should take precedence. I hope this feedback encourages Masa of Echo Park to reconsider their approach and prioritize building positive relationships with their customers.