KATSUYA BRENTWOOD

Have been to the other locations about 10 total times when I come into town for business, first time coming to the Brentwood location and the service was absolutely atrocious.

We sit down, wait about 8 minutes with no water, a waiter comes up says they will be right with us. Another few minutes go by, a new waiter comes up and says the old one attended to a new table.

We put in our order, ask a question about the Sake, and then get ID’d. I’m 23 years old, haven’t gotten ID’d in who knows how long, but I didn’t take offense because I understand its protocol.

She takes our ID’s, is gone for 10+ minutes. Again, we still don’t have water, food, anything, and then tells us that we cannot be served tonight.

Absolutely absurd and ridiculous. Bad feeling from the start at this location and was treated like a number not like a customer. Will not come back to this location again.

Outstanding customer service and amazing food, we love to treat ourselves at Kstsuya whenever we can.

Very disappointed, the restaurants says open. We went there just to see they have a private event. Drove from Calabasas to Brentwood just to see there is was a barmitzvah. They should have update the Google map and say closed.

Great meal and ambiance.

I am so happy I came here. Great service. Great food and get the fried rice and the katsuya roll. The katsuya roll sounds weird but it’s so good.