SOFITEL LOS ANGELES

** edit, thanks for reaching out and offering a customer service resolution. I look forwards to staying and being able to redact this review in favour of a glowing one. Thanks.
I have not yet had the pleasure of staying here but the pre booking experience so far is terrible!! I have booked a 4 night stay, then found a cheaper deal. Sofitel offer a "best price guarantee" which is nearly impossible to get. They have asked for screenshots, dates, terms conditions and anything else possible all to make getting the match next to impossible. WHY OFFER THIS???.
Yet I provided this all, only to be told a photo of the screen is not sufficient even if it shows the details requested.
Your customer service is a massive fail.
And because they took so long to respond I've now missed the cheaper deal window.
Pissed and disappointed.
Also I note the response from owner is reach out, but not once is there a direct email or phone number listed.
That is the Sofitel saying, just pay and shut up.

I love staying here. Every time I come it’s obvious how kind the employees are. Tonight especially! Kris went above and beyond. We ate at the restaurant too and it has a cool vibe.

Kris is the best employee ever we arrived late and was just so sweet and accommodating for our group. 10/10 would book again solely off of his fantastic hospitality

Very quiet hotel, comfortable bed and bedding. We always appreciate duvet vs flat sheets. Excellent welcoming experience and response from maintenance team. Highly recommend

It’s in a great location and the service is fantastic. Hotel is a bit old and rooms may benefit from a renovation.
I usually never get the print receipts and check it but I noticed an extra charge of parking on my bill which they removed it! $65.99 per night for parking seems too much although valet service is nice.