L'HORIZON RESORT & SPA

Billy the bar tender is the man. Was great with service and recommendations. Absolutely beautiful hotel and some of the best customer service I have ever experienced. Would highly recommend the new poolside bungalows.

From check in with Deana (so sorry if I spelled this incorrectly), to Elizabeth at the spa. Every staff interaction was damn near perfect. Special shout out to Marcos, Katie and Wendy! Omar, Priscila, and more. I tried to get everyone's names memorized because each and every one of you made this such a memorable trip.

The food? Outstanding. A lot of higher-end locations like this tend to inflate menu descriptions with culinary jargon to sound more interesting than they really are, but the food options are legitimately delicious, thoughtfully sourced, and presented well. The drink options. THE DRINK OPTIONS. Marcos, MY MAN - you are some kind of mixology wizard with a good heart. Katie and Wendy you both are so sweet. Everyone I've mentioned needs some kind of special recognition from management; a raise, a high five, a new BMW, SOMETHING.

In regards to the accommodations themselves: exceptional. I booked through AMEX and was provided a complimentary upgrade to what I feel was the best bungalow for my specific stay. The room is well appointed and clean, the housekeeping staff are super attentive and neat. The turn down service staff (I'm sorry I never got your names!) are so kind. The small details from the moment you arrive to the time you leave show a level of intent you really don't find in many places at all these days.

I could have chosen closer accommodations as I was visiting Thermal Club for a few track days. I'm glad I didn't. I'll be back to Thermal some time soon for more track time and you damn well better believe I'm returning to Horizon because of the superlative experience I had on this trip. Thanks again everyone. (Hi Katie!)

Pros:
- Beautiful landscaping and architecture.
- Decent restaurant.

Cons:
- Mandatory valet parking at $35 a day. There is no need for valet. They park your car ten feet from where you pull in. The lot was also empty, which makes paying for parking even more ridiculous.
- Poor service. While everyone was professional, we ordered breakfast the night before to arrive at 815am. By 845am, our food had yet to arrive, and we were informed the order was on its way. By 905am, we canceled the order because it never showed up.
- Noise. Starting at 8 am, you'll hear loud club music with solid bass piercing your bungalow. The insane part is there was no one at the pool or bar, yet they still think its a good idea to blast music so early in the AM.
- Price. At $750 a night, you're still hit with an additional $45 resort fee every night. This is on top of the mandatory daily valet of $35 a night. Also, I wouldn't call this hotel a resort by any stretch.
Overall:
Very disappointed. My wife and I will never stay at or recommend a Hermann property.

Overall we have a mixed review during our recent stay. The property and pool area (stunning) were very nice and service was generally good but way overpriced with some surprising flaws.

The phone system and iPad to access guest services were not working, often impossible to get through to the front desk. There was no garbage container in the room (even after we requested this) and the pool bar area was not fully staffed during operating hours. The parking area is tiny and you are forced to use their valet parking. It is also difficult to find the property at night as the hotel name is barely lit.

The food was very good but overpriced. They charge you for every incidental including bottled water.

Overall it is a nice hotel but way overpriced with some serious operational flaws.

Dog friendly. Very clean all the time. Quiet. Service was perfect. My favorite part was that they use le labo product which is my favorite. We went here for our anniversary trip and we had a perfect time :) We will definitely go back!