NEWPORT BEACH HOTEL

Update:
I heard back from Tony, one of the managers of the hotel. He apologized for the hotel falling short and has since sent housekeeping and maintenance up to that room to look into my complaints. I was told they are in the process of renovations for the entire hotel, and while Tony said that wasn't an excuse it was something they were working on. I was offered a full refund of my hotel stay and given Tony's cell to reach out with any further issues, or if I would like to stay again he will help me book everything. I appreciate him calling me to make things right.
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Advertises as a cute little boutique hotel and appears that way from the outside, but my room seemed more like something you would find at a motel 6! As you can see from the pictures the place was less than ideal. I stayed 3/16/24-3/19/24, I let the front desk know about not having hot water on 3/17/24 as well as some of the other issues, all I got was a "I will let my manager know". Not even a "I'm sorry." or "How can I help make it right?". I still haven't heard from anyone, and it appears I never got my receipt e-mailed to me as I was told. I paid well over $1000 for this "room with a view and jet tub" along with the private parking. Also, their wifi is spotty at best. Typically I wouldn't care but I had to study for some college classes and spotty wifi wasn't helpful. I still haven't heard back from anyone, and It makes me wonder if all the other hotels in this chain are the same?

1. No hot water for 2 days
2. Rust on the door hinges, and toilet cables
3. Dirty fan blades, AC vents, shelves, and window tracts
5. Water damage on the walls and ceilings
6. Paper-thin walls, you could hear people slamming doors at all hours and kids running up and down the halls yelling early in the morning (8a). The kids running isn't on the hotel, but I would have expected the walls to be thicker
7. No secondary lock on the door, which made me feel unsafe
8. The room is right on the rooftop so you can't open your window to let the breeze in because all you hear is the AC unit. It also blocks your view of the pier.
9. Spotty, at best, wifi

Very helpful and friendly customer service. The rooms are large and well equipped, the bedding is wonderful, and the pool, hot tub and breakfast areas are great.

What a lovely hotel!!! Staff is extremely friendly and helpful. Room was nice and clean. Simple for our needs. Only negative is room walls were thin (we could hear other guests easily) but staff is kind and the amenities were nice! Bikes were great to use and they held our luggage all day after we checked out which was really nice. Highly recommend and cant wait to return!

Great location, great personal service, really glad we found it.

Perfect location. Steps to beach, shops, restaraunts & bars at Newport Beach.