HILTON GARDEN INN COVINGTON / MANDEVILLE * * *
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Das Hilton Garden Inn Covington/Mandeville ist ein 3-Sterne-Hotel in Covington, Louisiana. Es ist ideal gelegen, weniger als 7 Meilen von der Mandeville Trailhead und weniger als 9 Meilen vom Fontainebleau State Park entfernt. Die Zimmer sind in einem zeitgenössischen Stil eingerichtet und verfügen über ein maßgefertigtes Bett, einen Flachbildfernseher, eine Mikrowelle, einen Minikühlschrank und kostenloses WLAN. Die Suiten umfassen außerdem einen separaten Wohnbereich mit Schlafsofa. Das Hotel verfügt außerdem über ein Fitnesscenter, einen Außenpool und einen Whirlpool. Darüber hinaus bietet es zwei Tagungsräume, ein Businesscenter und kostenlose Parkplätze. Das Hilton Garden Inn Covington/Mandeville ist eine praktische Wahl für Geschäfts- und Urlaubsreisende, die eine komfortable Unterkunft in der Region Covington suchen.
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Die nachstehenden Bewertungen und Meinungen geben die subjektiven Meinungen der Mitglieder wieder und nicht die Meinung von Le Petit Futé.
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I recently stayed at the Hilton Garden Inn - Covington/Mandeville during the Christmas weekend and wanted to share my experience.
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The hotel offers a convenient check-in process through their app, allowing guests to request specific rooms. However, my initial excitement was dampened when, despite my request for a first-floor room, I was assigned to the third floor without a satisfactory explanation from the desk clerk.
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The room itself left much to be desired. The bed was uncomfortably hard, akin to laying on a slab of concrete. As someone with scoliosis, this resulted in a painful night's sleep. After spending Christmas with family, the exhaustion only magnified the discomfort.
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On a positive note, the desk clerk was understanding when I decided to cancel the second night of my reservation due to the discomfort. Surprisingly, a refund was issued, despite booking under a non-refundable rate. Kudos for that.
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However, the commendation takes a turn due to the delayed refund process. Despite assurances from the general manager, Melissa Wood, and Hilton Advanced Purchase, the refund did not reflect in my account post-holidays. Numerous attempts to reach Ms. Wood were met with frustration until resorting to Facebook Messenger finally elicited a response.
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The situation became more perplexing when conflicting information about the refund was provided by Hilton Advanced Purchase, leading to unnecessary back-and-forth with my bank.
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This experience has highlighted a need for improved communication and accountability within the hotel's management. While the unexpected refund was appreciated, the subsequent runaround has been less than satisfactory. I hope this review encourages the hotel to address these issues and enhance their commitment to customer service.
Now the good,
The staff at front desk is awesome and the hotel is clean. Whoever lacks attention for room service needs to get it right because all the other staff is on point. Also the staff responded quickly to excessive noise on the floor above they kept pounding floor for some reason but was handled swiftly..