HILTON GARDEN INN BATON ROUGE AIRPORT ^{* * *}

Rooms smells real bad like wet old carpet. Air condition leaked in the room and was loud. Shower door don't have seals so water ran all on the floor had to use several towel on the floor. Hotel need a major up grade and cleaning. To be a Hilton hotel it a dump.

Like so many Hiltons, this one was perfect for the traveler.

Pros: Bed was comfortable, Lobby area was clean, great lounging spots in the lobby and outdoors.

Cons: Customer service was not up to par. Day Hosts were rude ( I was polite), greeted with a frown, no hello back, very short and unpleasant. Checkout was better.
If you want a good breakfast outside of cereal, you will have to pay 12.95 for it.

Hot weather took 20-30 minutes to heat up (bath time 1:00 AM), second day same thing in the AM and PM.

Refrigerator in room did not work. Was told that it was the best they could do. They came and changed out the fridge after, I mentioned doing a review.

I regret to inform you that my recent stay at the hotel was far from satisfactory. The room was unkempt, with a lingering odor that made the experience quite unpleasant. The cleanliness standards were subpar, and the overall condition of the facilities left much to be desired. I would strongly advise against choosing this hotel for your accommodation needs.
The hotel's unhygienic conditions were truly appalling. The room had a persistent musty smell, and the sheets and towels seemed as though they hadn't been changed in ages. The bathroom was a breeding ground for mold, and the overall cleanliness left much to be desired. It was a regrettable experience that fell far short of even the most basic standards for a comfortable stay
The worn-out furnishings and stained carpets in the room added to the overall shabby atmosphere. The bathroom was not properly cleaned, and the towels provided were threadbare. Additionally, the noise from neighboring rooms was disruptive, making it challenging to get a good night's sleep. The lack of basic amenities and the general neglect of the property make it clear that this hotel falls well below acceptable standards. My experience was disappointing, to say the least.
The customer service was equally disappointing, with unhelpful staff showing little concern for guest satisfaction. Requests for assistance were met with indifference, and it was evident that the hotel management lacked a commitment to addressing concerns. The outdated technology in the room, including malfunctioning electronics and slow Wi-Fi, further compounded the frustration. Overall, my stay at this hotel was an unfortunate and regrettable experience, and I strongly caution others against choosing it for their accommodation needs.

Given the unsatisfactory conditions during my stay, I believe a refund is warranted. The subpar cleanliness, lack of amenities, and overall unpleasant experience do not align with the expectations for a paid accommodation. I request a prompt resolution to this matter and refund to be processed!