HILTON GARDEN INN WEST MONROE ^{* * *}

I hate leaving negative reviews, but I have to for this hotel. My fiancée and I stay at Hilton hotels all the time when we travel and it’s never been terrible, except this time. We stayed at the hotel twice, since it was the hotel that was on the way to TX and on the way back to GA on our road trip.

The room: bed looked clean, no stains. However, the bathroom was terrible. The water was brown and felt slimy - toilet water, sink water, and shower. The toilet wasn’t cleaned properly, as I had seen there were brown stains when we lifted up the toilet seat. The tub wouldn’t drain properly and there were obvious brown stains in the tub. The room didn’t have an odor, thankfully, but it didn’t feel as clean as all Hilton hotels usually are.

The service: we didn’t have any interaction with the front desk since we had a digital key upon check-in. For breakfast there was a gentleman that was very attentive. The breakfast was ok - not the greatest.

The great service we received when we went down for breakfast is the saving grace for this review. I don’t recommend anyone staying here till they figure out the water situation (why is it brown and slimy feeling!?) and get their cleaning staff to do a better job of cleaning and refilling the bathroom toiletries.

The room was clean, the bed comfortable, but it is truly the staff that shine at this establishment. Traveling through from New Mexico to Florida my friend and I stayed at this hotel at the mid-point of our journey. The next morning as we departed at 5AM, I left my bag containing my laptop and other work devices in the parking lot, not to realize it until 2.5 hours and over 150 miles away. With a sinking feeling, I called the hotel, expecting the worst. What I received were Hilton Garden staff that checked the parking lot a few times until they found my bag and the manager Michael calling me not much later to assure me he would be happy to take it to UPS and overnight it to me per my request. The encounter has ensured that whereever I travel in the future, the Hilton will always be my first choice for lodging. Thank you, Michael and staff!

Very clean

I love Hilton brand, however this specific location I was not impressed. The room was cleanish. The bathroom fan didn’t work. The water was brown and slimy feeling. The towels were dingy brown. Some furniture pieces were needing replaced due to being worn out. The front desk staff was helpful but cleaning staff was loud and blocking hallways.

This hotel needs to be remodeled! I was very disappointed with how downhill it has gone. Rusty tubs, light bulbs out, wall paper peeling off, no tidying up of room on a 4 night stay. Breakfast used to be free for diamond member. Now it is $15.00. Cigarette butts littered in flower pots on patio.