HOLIDAY INN NEW ORLEANS WEST BANK TOWER ^{* * *}

Good choice to stay. I liked it

If you like to be able to rinse the shampoo and conditioner from your hair, then do not stay here. I have stayed here a few times and this time and the last time, the water pressure was so horrible that i will remember for the next time to stay somewhere else.

A beautiful view of the city and a gorgeous sunrise. The staff is incredible and so very accommodating. Dinner in the Roundhouse Restaurant attached to the hotel was delicious and affordable. I will definitely be back!

Nice rooms, comfy beds, great staff. Lots of parking.

One of the worst experiences we have ever had at an IHG hotel (and we have stayed with IHG numerous times). We are currently gold elite, but we were platinum. We arrived around 3:30. Checkin was supposed to be at 3:00. When we arrived the lobby had several guests waiting. When we tried to check in we were told our room was not ready yet and that we could have a seat and wait. That’s when I realized the person working did not ask our names or give us an approximate time that the room would be ready, so I went up to ask about an approximate time that it would be ready. She rudely said she didn’t know but they would let us know when it’s ready. I said you didn’t take our name or anything and then she again rudely said “you’re just sitting over there”. By this time I was becoming frustrated with her obvious bad attitude and rudeness. I said “but we might want to leave or something how will we know when the room is ready?” She then said, “well, what’s your name then?” I told her and she asked if our contact information was accurate. I responded that everything was accurate, and she responded again that she would let me know when our room was ready. They had a lobby that had several guests waiting and other had decided to get food in the restaurant. They weren’t keeping a list of who was even there to check in. It was completely unorganized. The worker was extremely short and hateful. VERY poor customer service for tired travelers. She didn’t offer an apology or anything to make up for the fact the they were not prepared for their guests. My husband saw I was frustrated and irritated by her attitude and rudeness and tried to find someone else to discuss the issue with. The young lady he talked with was polite and said that she had no idea when the rooms would be ready and also did not offer an apology or anything for the inconvenience. He told her that I was unhappy with the attitude and rudeness of the other young lady and to please cancel our reservation and issue us a refund. She said she would but when we checked to see if she did a few hours later it had not been cancelled. He had to follow up with calling customer service to get everything taken care of. We decided to go next door that the Courtyard by Marriott and had a wonderful experience that was the exact opposite of the one we had just experienced. The staff was very friendly and accommodating. It was a wonderful experience! IHG needs to go back to the basics. We used to love staying with IHG but the last few stays have not been up to the former IHG standards.

A proper response from the employees would have been an apology for the delay in checking in. They should have been taking names and numbers to let them know when their room was ready. They should have offered complimentary drinks and snacks or vouchers to the restaurant to give you something to do while you wait. These employees need better customer service training.