HILTON NORTHOLME RESORT AND SPA ^{* * * * *}

Dear Mr. Ali,

Greetings from Hilton Seychelles Northolme resort and spa!

Thank you for choosing us for your stay and for your valuable time on providing detailed feedback of your experience on our page. 

During the time of check-in, you had requested for a complimentary upgrade to one of our pool villa as a gesture. Our team explained the situation of unavailability of pool villa for entire stay and proposed the upgrade price of available nights, which was denied by you. On your first day of arrival, we had prepared your villa according to your special occasion with amenities. In the same day evening, we had received a call about AC temperature was not up to your desire and ceiling fan not functioning properly. Our technician visited and found that the setting was changed in AC. He reset it and confirm it is working. We received the information during same night, still you were not comfortable with the temperature, and you would like to feel the air for you to sleep better. Team managed to check the possibility to do the needful but due to the layout of our villa, we have limitations to move any electric equipment as per your desire.

Next day morning during breakfast, Our Management team met with you personally and apologized for the inconvenience caused, where you had expressed your feedback about the location of the villa and the waterbody next to the villa location. We had discussed what we can do as a service recovery, which is room move for 2 nights and complimentary upgrade to pool villa for your last night with special amenities. We had changed the location of our furniture to meet your expectations and our management team guided you personally to your new villa, where you thanked the team and expressed that you are happy with the new setup. Our team tried the best to provide your pool villa, before the standard check-in time and you had stated that “this is the villa you need for your special occasion”.

We apologized for the inconvenience caused, that your valuable items were left in your villa during room move, which was handed over to you in a bag by our security team. We had shared your valuable feedback to our concern department to maintain consistency in our quality of service. On your last night of stay it was agreed that we will offer romantic bath experience as a gesture and the same was not done, on time due to the villa was on Do not disturb. As per our policy, we can’t enter in a villa which is on do not disturb. Upon your return to your villa, we had prepared the same as earlier as possible.

Your feedback is important to us, and we tried our level best to enhance your stay and to turn around your experience. It’s unfortunate to see that we were not able to meet your expectations.

Thank you for your time and feedback once again, we sincerely hope to regain your trust in our resort.

Best Regards,
Karthikeyan Pandyan
Operations Manager
Hilton Seychelles Northolme Resort & Spa

Best Regards,
Stephanie Volcere
Guest Experience Manager
Hilton Seychelles Northolme Resort & Spa

Dear Mr. Ali,

Greetings from Hilton Seychelles Northolme resort and spa!

Thank you for choosing us for your stay and for your valuable time on providing detailed feedback of your experience on our page. 

During the time of check-in, you had requested for a complimentary upgrade to one of our pool villa as a gesture. Our team explained the situation of unavailability of pool villa for entire stay and proposed the upgrade price of available nights, which was denied by you. On your first day of arrival, we had prepared your villa according to your special occasion with amenities. In the same day evening, we had received a call about AC temperature was not up to your desire and ceiling fan not functioning properly. Our technician visited and found that the setting was changed in AC. He reset it and confirm it is working. We received the information during same night, still you were not comfortable with the temperature, and you would like to feel the air for you to sleep better. Team managed to check the possibility to do the needful but due to the layout of our villa, we have limitations to move any electric equipment as per your desire.

Next day morning during breakfast, Our Management team met with you personally and apologized for the inconvenience caused, where you had expressed your feedback about the location of the villa and the waterbody next to the villa location. We had discussed what we can do as a service recovery, which is room move for 2 nights and complimentary upgrade to pool villa for your last night with special amenities. We had changed the location of our furniture to meet your expectations and our management team guided you personally to your new villa, where you thanked the team and expressed that you are happy with the new setup. Our team tried the best to provide your pool villa, before the standard check-in time and you had stated that “this is the villa you need for your special occasion”.

We apologized for the inconvenience caused, that your valuable items were left in your villa during room move, which was handed over to you in a bag by our security team. We had shared your valuable feedback to our concern department to maintain consistency in our quality of service. On your last night of stay it was agreed that we will offer romantic bath experience as a gesture and the same was not done, on time due to the villa was on Do not disturb. As per our policy, we can’t enter in a villa which is on do not disturb. Upon your return to your villa, we had prepared the same as earlier as possible.

Your feedback is important to us, and we tried our level best to enhance your stay and to turn around your experience. It’s unfortunate to see that we were not able to meet your expectations.

Thank you for your time and feedback once again, we sincerely hope to regain your trust in our resort.

Best Regards,
Karthikeyan Pandyan
Operations Manager
Hilton Seychelles Northolme Resort & Spa

Dear Jimmy, 

Greetings from Hilton Northolme Resort & Spa!

We hope this email finds you well. We want to express our sincere gratitude for the fantastic feedback you provided regarding your recent stay with us. It brings us immense joy to hear that you had a delightful experience during your time with us. 

Once again, thank you for choosing us and for your wonderful feedback. We look forward to welcoming you back for another exceptional stay in the future!


Best Regards,
Stephanie Volcere
Guest Experience Manager
Hilton Seychelles Northolme Resort & Spa

Dear Andy, 

Greetings from Hilton Northolme Resort & Spa!

We hope this email finds you well. We want to express our sincere gratitude for the fantastic feedback you provided regarding your recent stay with us.

It brings us immense joy to hear that you had a delightful experience during your time with us. Providing exceptional service and creating memorable experiences for our guests are our top priorities and knowing that we succeeded in achieving this goal for you is incredibly rewarding. We will definitely share your kind words with our team, as they serve as a great source of motivation and encouragement.

Once again, thank you for choosing us and for your wonderful feedback. We look forward to welcoming you back for another exceptional stay in the future!


Best Regards,
Stephanie Volcere
Guest Experience Manager
Hilton Seychelles Northolme Resort & Spa

Dear Eni, 

Greetings from Hilton Northolme Resort & Spa!

We hope this email finds you well. We want to express our sincere gratitude for the fantastic feedback you provided regarding your recent stay with us.

It brings us immense joy to hear that you had a delightful experience during your time with us. Providing exceptional service and creating memorable experiences for our guests are our top priorities and knowing that we succeeded in achieving this goal for you is incredibly rewarding. 

Once again, thank you for choosing us and for your wonderful feedback. We look forward to welcoming you back for another exceptional stay in the future!


Best Regards,
Stephanie Volcere
Guest Experience Manager
Hilton Seychelles Northolme Resort & Spa