Werbung
Meinungen A-STAY ANTWERP Antwerpen
Meinungen der Mitglieder zu A-STAY ANTWERP
4.5/5
24 meinung
Preis-Leistungs-Verhältnis
Lokalisierung
Sauberkeit
Rahmen/Ambiente
Dienst
Die nachstehenden Bewertungen und Meinungen geben die subjektiven Meinungen der Mitglieder wieder und nicht die Meinung von Le Petit Futé.
A-STAY ANTWERP
Hingehen und Kontakt aufnehmen
Werbung
The only thing i didn’t like was the shower. There is no privacy at all, it is too transparant.
But overall a perfect room with comfortable beds.
Habitación muy cómoda y moderna.
Mucha tecnología para las luces, los comandos activan iluminación en toda la habitación.
Cama cómoda.
While in our room, an unauthorized individual attempted to enter using a passcode mistakenly issued by the hotel staff. This alarming incident not only compromised our privacy but also posed a potential risk to our safety and belongings.
Upon addressing this serious concern with the reception staff, we were met with a lack of accountability and an absence of an apology. The situation worsened when our original passcode was deactivated without our knowledge, presumably during the staff's attempt to rectify their earlier mistake. Regrettably, even this was mishandled, as we were locked out of our room upon our return.
Our requests for assistance were further delayed by a staff member's preference to finish their meal before addressing our urgent need to regain access to our room. This is indicative of the broader attitude we encountered; many staff members appeared indifferent and unwelcoming, with one even prioritizing personal use of the gym facilities over guest service!
This experience has deeply undermined my trust in A stay’s commitment to guest security and service. I hope this feedback prompts a reevaluation of staff training and customer service protocols to ensure that future guests do not endure a similar ordeal.
We apologize for the lack of accountability and delay in addressing your concerns. This behavior is not aligned with our commitment to providing exceptional guest service. We will be addressing these issues with our team to ensure more prompt and respectful service in the future.
We are committed to making necessary changes to regain your trust. Thank you for bringing these issues to our attention.
Kind regards,
The A-STAY team
Goed uitgeruste kamers .
Vriendelijk personeel.
We're glad you liked the location, but we're sorry to hear about the other issues you encountered.
We apologize for the inconvenience in obtaining supplies. We're working to ensure a more consistent and friendly service.
We also addressed the problems with the room controls and the bathroom door to improve functionality and comfort.
Your feedback is important to us, and we're committed to making improvements. We hope to provide you with a better experience in the future.