Werbung
Meinungen NEPTUNO HOTEL & SPA Calella
Meinungen der Mitglieder zu NEPTUNO HOTEL & SPA
4/5
25 meinung
Preis-Leistungs-Verhältnis
Lokalisierung
Sauberkeit
Rahmen/Ambiente
Dienst
Die nachstehenden Bewertungen und Meinungen geben die subjektiven Meinungen der Mitglieder wieder und nicht die Meinung von Le Petit Futé.
NEPTUNO HOTEL & SPA * * * *
Hingehen und Kontakt aufnehmen
Die Besten in Calella und um
Werbung
le buffet laisse a désirer Très peu de choix
côté bar la serveuse nous a servi un vigin mojito sans alcool
très médiocre que nous n'avons pas consommé à 8€
Nous avons voulu manger au bar tiramisu grosse déception guacamole et pizza très moyen portion généreuse pour les patatatas bravas
Ensuite massage très bien ???? merci aux deux masseuses très professionnel
Attention !! toutefois au spa le fond de la piscine jacuzzi est gluant et glissant
Bon rapport qualité prix
Rester discret ont entend tout
Hôtel propre à
When we arrived we were told all the important information, also that we were entitled welcome drinks.
We were allocated the wrong room as it had been downgraded from what I had bought. Went back downstairs and this was rectified however I would have thought they would have pre allocated people rooms prior to their check in.
When we got to our room within 2 hours, the toilet flush button had completely fell off the wall and meant we couldn’t use the toilet. When we alerted a member of staff, they said it would be not until about 7pm that it would be fixed. So between 4 and 7pm.. we had no facilities in our room to use the toilet unless we wanted to block the toilet. We both suffer with bowel issues, so going downstairs 5 flights proved an issue.
Another thing to point out is that the rooms are not cleaned to a 4* standard. The floor is tiled and in between the tiles there is dirt, some of the tinted paper in the bathroom is peeling off meaning other people with you can potentially see you taking a poo if they really wanted to. The phone in the room doesn’t have a directory. Further investigation you can find this on their website but why should I have to do that? Due to no clarity to when exactly the man would fix the toilet, I had to prolong my wait for a shower with the fears he would just let himself in. Although we were told he wasn’t on duty until 7 they said there was a possibility he would be here sooner.. it turned out to be around 7pm he arrived but the lack of clarity made our first night stay a bit of a shamble.
After that whole ordeal we were excited to get welcome drinks..and dinner there is a possibility that reception did say the bar to us when we arrived however this was lost in translation potentially due to the fast pace of their speech and language barrier. So when we went for dinner, we asked for 2 fantas. They got them for us and half way into our meal we were asked to pay the bill. We said we thought these were welcome drinks? And the lady then said yes yes I understand that’s fine. So that was then left, and from our understanding that was the end of that situation.
But the next day, half way into us stuffing our faces with breakfast we were asked to pay the bill from last night. We were confused and the lady in question continued to apply the pressure saying you need to pay while we are still trying to swallow our food. I said that I will speak to reception to clarify this and at first she didn’t accept this but after repeating it again she then said okay.
This was rude and bad customer service. She had so many other opportunities to discuss this with us as we had arrived at breakfast 15 minutes early and were stood outside and she had saw us so no excuses as to her interrupting us.
The food at the hotel was sub par most days, they had a good selection at times but the food was ALWAYS cold. It made me weary to eat any of the meat with the fear it may have become contaminated due to the food temp. The chips were oily and soggy, the pizza was cold and hard.. I’m not too sure where the use of food lamps are but I suggest investing in them. I have worked in breakfast and dinner buffets before and if I had allowed all the food to go cold on my watch, I would be out.
The signs for the food were not all readily available, some missing signs and some signs misleading as they were not places next to the dish but instead between two similar looking dishes. When I did decide to venture out and have some meat one night, the signs for pork were not placed correctly and I instead ended up eating veal which I was not impressed with considering I am very conscious of the meat I eat.
Overall, not 4* hotel. The swimming pools are freezing and the spa pool is oily and greasy at the bottom making me wonder the last time it was cleaned. A group of teenagers were also causing mayhem, running up and down the stairs screaming and pressing every button on the lift meaning one night our journey up to the 5th floor took 5 minutes instead of 1.
Hemos estado muy a gusto.
Petit-déjeuner copieux et varié.
Personnel accueillant et très serviable.
Je recommande cet hôtel, si vous chercher un petit séjour pour vous détendre et vous reposer. Nous reviendrons!
When we arrived in the hotel , in the reception they told us that you don't have to pay nothing more than the civil tax.But the next morning after our breakfast, the manager in the reception told us that you have to pay in reception the extended days.When i sayed,
that yesterday night the man in reception told us that everything is payed, the manager was just suprised...The room is almost perfect, if you except an issue with the heater of the room( the temperature was locked high ????).
Thank you!
Het hotel is erg mooi en gezellig ingericht. Mooie open binnenplaats en een heel fijn dakterras
Het personeel is enorm aardig, vriendelijk en behulpzaam. Ze geven je een enorm welkom gevoel. Voor dit alles een dikke 10!
De hotelkamer is oké. Voor drie personen wel wat klein. De hygiëne is goed. Zeer vriendelijk dame die onze kamer schoon hield.
Het grootste nadeel in onze kamer was de melkglazen badkamer wand/muur.
Wij waren met 2 volwassene en een dochter van 17. De WC zit naast de glazen wand.
Je kan alle bewegingen zien die degene op de WC doet. Ook vanuit de kamer. Er zit nl. een enorm grote spiegel tegenover de glazen wand.
Het gaf mij een ongemakkelijk gevoel.
Het eten is matig.
Het wordt in warmhoudkasten naar de eetzaal gebracht. Het eten is zeker niet heet, maar vaak zelfs niet eens warm.
Lauwe slappe patat.
Na een klacht te hebben gedaan bij het hotel en bij Sunweb heeft men enkele gerechten verplaatst naar een plek onder een warmhoudlamp. Dat hielp amper.
De gerechten die ter plekke voor je werden gebakken waren natuurlijk wel heet, maar dan moet je ook opletten of het wel gaar is. We hebben enkele keren het niet goed gebakken vlees niet opgegeten.
Een prima hotel als de glazen badkamerwand je niet afschrikt.
Maar ik zou er zeker NIET gaan avondeten.
The biggest problem is the cleanliness. The rooms are not clean enough. Toilet was not cleaned well by arriving, lot of hairs on the floor and in the bed, the joints between the tiles were really dirty, it’s better not to look under the bed.
The walls are very thin, you can hear everything.
The service staff in the restaurant needs a training. Not for one time they bring the wrong drinks. Every day you hear falling dishes in the dining room.
Some of the cookers in the evening wear body jewelry for example rings or earrings, this must be prohibited for security reasons.
The staff at the bar was professional and very nice.
Dinner was ok, but when hotel is busy you have to wait until they refill the dishes.
At the first day my wallet was stolen in the elevator, before I still had it at the reception while I paid the city tax. Unfortunately no help from reception to find out the people who was taking the elevator with me although they have many cameras and one of the receptionist saw the two men also before in the lobby.
When I looked again in the elevator after few minutes the wallet was found there empty at the floor.
This can of course happen everywhere but when we talk about other hotel guests it doesn’t make a good impression.
Molt bona ubicació, silenciós