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Meinungen HILTON ALBANY Albany
Meinungen der Mitglieder zu HILTON ALBANY
2.8/5
25 meinung
Preis-Leistungs-Verhältnis
Lokalisierung
Sauberkeit
Rahmen/Ambiente
Dienst
Die nachstehenden Bewertungen und Meinungen geben die subjektiven Meinungen der Mitglieder wieder und nicht die Meinung von Le Petit Futé.
The rooms need a major facelift. The Air Conditioning wasn’t working in my room, and after declining a fan and them opening the window, was transferred to a different room. The AC was still not working to where it should, but it was better than the other room.
I’ve had several colleagues stay here and they’ve all had complaints with the AC and room conditions. I don’t think that this hotel should have the Hilton brand because I expect much more from Hilton.
Double check the bathrooms and towels. I found hair that wasn’t mine.
I’m recommending to my company that we pull our contract from here and switch to a better facility.
The wifi and card readers are unreliable. Both took multiple attempts to get them to work. The TV in the room did work but the remote didn't so I hope you like whatever channel it was on.
Honestly surprised that Hilton let's them use their brand, its far below other hotels that use it in terms of quality.
Friends — especially those who frequent Hilton brand hotels — please know that the Hilton Albany is the worst Hilton hotel that I have ever stayed in…and I stay in a lot of Hilton brand hotels.
The best thing about the hotel was the completely normal buffet breakfast. Everything else was sub-par. The King Suite room — with its missing door between the rooms (don’t be fooled by the picture that shows a door), its lack of AC (they told us to open the window), the smallest imaginable bathroom, thin-as-paper walls, and dungeon feel (one small window) — is pretty awful. Forget about “diamond benefits” — not even a bottled water was offered and, when requested, they tried to charge the room for it.
There was nothing wrong with staff, it is just, structurally, a very bad hotel that should not have the Hilton brand. Trust me, stay somewhere else.
We come here often for work events, and the service in the banquets areas is better, which is why I'm giving 2 stars instead of 1.
The staff are friendly and accomodating. The shuttle service is great. Brian the driver was personable and helpful. The room is ok. Nothing special. We had a nice view of the State house. Room ran warm. The alarm clock did not work and the batteries in the tv remote needed to be changed. We were there for a concert at The Egg. Great shuttle service to and from.
We came back to have a drink after the show. Nice the bar is open late.
If you are not looking for anything fancy, at a good price, it's a good place to stay. My husband would have liked to use the pool, but time did not allow. Probably a good choice for kids.
We would stay again.
Horrible customer service.
I tried to call the hotel to ask about this random charge I noticed on my credit card bill.
I was just bounced around between departments and was directed to a voicemail system for accounting.
Left my phone number and that was two weeks ago.
Horrible.
In addition every time I have stayed the breakfast that is supposed to be paid for is never out on time.
I dont have time to wait a extra 20 minutes.
Who manages this hotel?
The good - nice lady in the lobby bar recommended Cafe Cappricio which was a wonderful restaurant.
The shuttle driver Brian was very friendly and got us to and from the restaurant.
Mr B who runs the Starbucks stand in the lobby might be the most pleasant person I’ve met in months.
The bad:
-Nobody we ran into could get the room below 77 degrees (in winter with the heater in the room turned off). Only solution is to open the window so you hear all the busses and downtown traffic.
- I’m a Hilton Honors member and the couple we were traveling with is Diamond For Life. To spend more time with them we booked the executive room with access to the Executive lounge (cost an extra $20 per day but comes with access to the lounge, snacks, drinks, breakfast etc). . When we went to the lounge it was closed. My friend went to the manager to inquire about the closure she was rude to him. As it turns out it’s not open on weekends which also means Friday night. Would have been great to know that before paying extra.
- Decent views are blocked by windows that haven’t been washed since the Carter administration.
UPDATE: Owner replied below telling me to call the same phone number that no one answers. And shockingly, still no one answers. I received a call on Sunday from someone who said they would look into it and get right back to me. It is now Wednesday and not a peep.