HÔTEL BITACORA ^{* * * *}

Es la segunda vez que acudimos a este hotel y repetiremos.Todo muy bien, pero lo mejor es la profesionalidad, eficiencia,simpatía y atención de todo el personal. Un diez.

Brilliant, spotless, entertainment team fab, food amazing!

Top Locatie op..Tenerife..Playa las Americas...Hotel Bitacora*****
Hier 8 dagen geweest Vakantie maart/april met gezin.Service echt top ook bij terugreis kregen een kamer voor douchen en koffers echt top Service.
Eten elke dag wat anders Zwembad service top.

Staying at this hotel currently with my son's and it is really lovely but not sure it meets a 4 star rating or warrants the 4 star price tag.
My room is clean but only has a view of the bar roof and it is very noisy at 9pm just as my 5yo is falling asleep. I paid full price for my 5yo but his bed is a sofa trundle.
They offer good children's entertainment earlier in the evening in a different space for young children but unfortunately the main entertainment is just below our room and really kicks off at his bed time. The beach is about 8mins away, it's located in a nice area. It's well maintained.

Pros:
- Very clean and the staff work hard to keep it this way.
- Great range and quality of food in the buffet restaurant.
- Great pools - clean and well maintained.
- Lovely children's facilities (some at an additional cost though).
- Complimentary WiFi available.
- English (& other languages) TV channels available.

Cons:
- Items that should be included in your room all have an additional cost, even if you have paid all inclusive, e.g. no room kettle, no complimentary tea, coffee, hot chocolate or even water, no iron, no shampoo, no shower cap or cotton buds etc just very basic shower gel. You must pay an upgrade if you want robes or slippers, pool towels require a deposit, the spa facilities are an additional cost etc etc (you get the idea!)
- Restaurant staff hassle you to buy drinks and try to remove water glasses if you are not purchasing expensive bottled water - very poor sustainability credentials.
- Pool bed wars are real here! More guests than space.
- The front desk staff rely on the hotel app rather than provide info at check in. They're always busy and seen a little harassed. Certainly no concierge service.
- The Up! facility is a lot more money to upgrade (€50/day if you're half board)
- No prices listed at the bars or food outlet and children can rack up costs on their wrist bands.

So, a nice hotel but no little luxuries that make you feel remotely valued as a guest.

Following the customer 'service' teams response, I would add that casing aspersions as to what I can afford is unnecessary and tacky. My feedback is constructive, not critical, and your inability to accept it as such only evidences the level of service you're providing.

Hemos ido 4 veces, dos antes de la pandemia años 2018 y 2019 y dos después , años 2022 y 2023. Nada que ver. Solo le salva el poco personal que queda de antes. Hicieron reforma y el resultado es muy malo. No hay tumbonas para todo el mundo, mala limpieza en la piscina,, los escalones del tobogán grande están destrozados, el mini club no cumple las medidas de seguridad por no hablar de la falta de personal para atender a los niños…
La animación que era fantástica ahora es lamentable, el todo incluido es falso, ni un refresco se podía pedir a la hora de la comida, solamente había agua y 4 grifos en el restaurante. Ya cuando nos íbamos al hacer las maletas notamos que nos faltaron cosas de la habitación y ni se dignaron a contestar hasta una semana después y la respuesta fue ridícula.
Si buscan pasarlo bien en familia, con entretenimiento para niños y mayores, escojan otro hotel. Le salva la ubicación. Por el resto y a esos precios, los hay mejores.