GAIA

We had a dinner booking to celebrate a birthday occasion & I pre-ordered a Gaia cake, the receptionist offered us a very small table not convenient for any event & she didn’t behave professionally with us. I got a special packet of candles with holders with birthday cake toppers & I requested from the waitress to return them back for me after the event but they stole them & didn’t return them back & I thought they will call me the next day in case they forgot but they never called back. Very disappointed on Gaia’s level.

Their presentation and service was nice but normal food. The taste wasn’t worth the price enough. You pay for the high-end gorgeous atmosphere more than the value of the food.

The food is amazing and the restaurant has really cool vibes. We have visited a couple of times, in the last occasion service could have been a bit nicer but overall everything was great as usual.

Fav food in all Dubai

Gaia is one of my favorites restaurants in Dubai, but unfortunately after my last visit I’ll have to give it only 2 stars for the phone & front of house customer service. On Sat 31st of Mar my partner & I were excitedly rushing to Gaia for dinner to celebrate our 1st anniversary.

Realizing was a bit late, I thought best would be to call & inform the restaurant of such. On the other side of the line I was greeted by ms Alexandra who said that Mr X ( my partner’s name) has already arrived & I said that must been a mistake as he right was right next to me & driving.

However the conversation went on for like 5-10’ where I constantly had to repeat myself that my partner hasn’t arrived and we are late, but Ms Alexandra instead of easing the situation by at least checking the system to see if there was a mistake, a double booking, maybe two bookings under the same names, etc, she kept going with her story & doubting my words. My partner at some point confirmed that he was beside me and still didn’t convinced her.

The whole situation put me off and when I arrived at the restaurant’s reception I’ve asked for her, and she greeted me in a VERY cold way, never apologizing for the error made … as if I was in the wrong.

The other lady at the reception noticed her incorrect attitude and as a gesture of good will she made sure during our dinner we were treated very well, which I appreciated that!

However, I didn’t expect that type of experience coming from such an exclusive/ expensive & reputable group and as long as they hire such rude hosts ( I’ve noticed the majority of low ratings are re hosts), I will prefer to stay away!