QATAR AIRWAYS

Utterly disappointed with the lack of response and assistance I have received regarding a recent flight disruption. On August 29th, 2023, my flight QR016 from London Heathrow to Doha was cancelled even after we were already boarded and subsequently caused me to miss my connecting flight.

I have reached out to Qatar Airways multiple times via email (provided my case details and booking reference) and have requested to speak with a manager or supervisor to discuss my concerns. Unfortunately, I have not received any feedback or acknowledgment from Qatar Airways.

Qatar Airways is a excellent Airline. I'm on flight Berlin - Qatar. 29.08.23 10 am. My visa for Australia was attached to my old passport but I was doing check in with my new passport. I was told I'm unable to attend my flight. But thanks to one amazing Qatar employee who did the extra step and made a phone call , and asked to transfer my visa to the new passport. An update was maid and last minut I was abil to take my flight. Thins was my mistake but thanks to him I could take the flight. He is my hero and I whish ihm alle the best in live. Qatar Airlines this gentleman deserve a salary increase! You got great employees.

Flying from Manchester UK to Sri Lanka and return - changing planes in Doha.

Dreamliner: Crammed into seats with little legroom and squashed into the person sitting next to you. Armrest between seats doesn’t fully go back so sticks into your shoulder, seats are very flimsy if someone moves slightly in front of you the whole seat moves including the seat table. If someone in front of you puts the seat back you get crushed (see photo -2 small teenage girls crammed in)

If you sit on this plane for any more than 3 hours you will regret it (unless you are 3ft tall!) To top it all off our entertainment system headphones didn’t work (both ways) having to jam bits of paper into the connection to hear a movie in both ears (see photo). I think this may be a regular problem as the flight attendants roll their eyes when you inform them. Very disappointing sat on this plane for over 6 hours and going insane with discomfort.

This was not a one-off flight of discomfort the same was experienced on the first leg with the same Dreamliner plane.

The first return leg of the journey was ok and comfortable with a better entertainment system (with a USB charging point) but seemed to be an older plane with Omar Air branding but flown by Qatar Airways. The second leg of the journey was on the Boeing 787 Dreamliner (which is a new plane) but very different and uncomfortable. At one point two families started fighting because a child was crushed when someone put their seat back - it amazes me when the space is so limited why you would add a reclining seat facility…!??

We will not touch this airline again and we are frequent long haul flyers…

You get what you pay for with Ryanair and it’s usually short flights so it’s expected and bearable to some extent. Qatar flights are not cheap and tend to be more long haul, so you would expect better, and from a new plane…!

Cramming more people onto flights, with poor seating and entertainment quality seems to be the Qatar Airways way forward. I am sure they will, and should live to regret this…

We had a fantastic holiday in Sri Lanka booked with TUI only to be spoilt by the Qatar Airways flight…

I wonder if the person who designed the Qatar Airways Boeing Dreamliner or the Qatar CEO has experienced a long haul flight in economy… I don’t think so!

I would recommend choosing a different airline like British Airways, Singapore Airlines, Quantas etc for long haul flights - avoid Qatar and certainly their Boeing Dreamliner fleet…

I only write this review so that other families don’t experience this airline or plane

J’ai volé plusieurs fois avec Qatar Airways mais cette fois j'ai dû demander un remboursement et c'est la première fois de ma vie que je devais le faire. Maintenant j'attends le remboursement depuis 7 mois !!!! Quand j'arrive à les contacter c'est toujours la même réponse. "Notre service financier vous contactera bientôt". La dernière fois c'était il y a 2 mois et toujours pas de nouvelles. C'est 1650 euros. En ce moment j'essaie de contacter Qatar Airways à Doha et j'attends au téléphone depuis 35 mn. Le temps estimé était de 8 mn. Contacter Doha est presque impossible et j'ai dépensé beaucoup d'argent pour le faire sans résultat. Personne ne me rappel lorsque la communication coupe subitement.Personne ne répond à mes mails.
Mais maintenant je comprends leur façon de faire les choses. ils attendent que vous vous lassiez en vous mentant constamment. C'est écoeurant.
C’est une situation stressante. Je ne m’attend pas à être rembourser maintenant. Je viens de lire les autres commentaires et certains en sont à 2 ans d’attente….
Donc Je ne recommande pas cette compagnie et ne volerai plus jamais avec eux. QATAR AIRWAYS.
Update: Après des dizaines d’appels, une bonne dizaine d’heures au téléphone avec Doha pour répéter encore et encore la même histoire, j’ai finalement été remboursé. Cela m’aura couté quelques centaines d’euros en communication en usant le crédit Skype.
Bref service après-vente des plus mauvais.

Les avions et le service Qatar est top MAIS le service client de la Qatar Airways est le pire que j'ai connu (j'ai déjà voyagé dans plus de 50 pays). J'avais fait une erreur sur le nom de mon billet. J'ai passé plusieurs heures avec leur service client par chat ou mail mais n'ai jamais pu être remboursé des frais de 185€ qu'ils m'ont retiré alors qu'ils m'avaient dit que ce serait gratuit. Vous êtes baladés d'un service à l'autre, quand on vous répond...
A éviter et préférez Emirates ou Etihad.