HÔTEL LE MOUILLAGE * * * *
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Ruhiges Hotel mit herzlicher Gastfreundschaft, das farbenfrohe Zimmer und Suiten mit einer eigenen Terrasse mit Meerblick besitzt.
Dieses kleine charmante Hotel mit seiner ockerfarbenen Fassade, die ihm das Aussehen eines provenzalischen Landhauses verleiht, liegt ruhig etwa zehn Gehminuten vom Hafen und dem Stadtzentrum entfernt, 200 Meter vom Strand von La Bouillabaisse. Es verfügt über einen von Liegestühlen gesäumten Pool, der von einem üppigen Garten umgeben ist. Die geräumigen Zimmer und Suiten, von denen die meisten auf eine private Terrasse (ideal zum Frühstücken) mit Meer- oder Gartenblick führen, sind sehr raffiniert und abwechslungsreich im zeitgenössischen Stil eingerichtet. Der Empfang ist herzlich.
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Today I received a phone call from the hotel 'manager' saying the room I had booked was no longer available at the booked price as the staff member who made the booking 'made a mistake' with the price (the room was 420 euros/night - also as advertised on the website). The 'manager representative' who called said if I didn't take the room and pay an extra 200 euros then she was canceling my booking. After questioning why I now had to pay for the hotels apparent 'mistake' after providing payment details for the quoted price, she states she was canceling the booking and hung up the phone on me. I sent an email explaining that we wanted to keep our booking (despite her being completely unprofessional and rude), which was swiftly followed by an email stating my booking was canceled.
Being peak season and already having booked flights, time off work, etc., we are now left without anywhere to stay - which is incredibly hard to find anywhere due to it now being last minute peak season.
I would strongly reconsider booking this hotel as they may also ruin your much anticipated holiday.
We are sorry for the inconvenience you encountered while trying to book at our hotel. Nevertheless your message isn't stating the reality. Indeed, the booking has never been confirmed to you since we do not accept booking for less that 5 nights during peak season (july/august) and your stay was 3 nights only. Nobody asked you for 200 euros more for this stay, this information is misleading. You never received a confirmation only a proposal. We asked you to either stay for 5 nights or as we did a proposal for 3 nights by mistake to pay the normal rate for peak season which is 540 Euros per night and not 420 Euros as you can see on our website and/or on booking.com. We are sorry you don't find an alternative but in saint-Tropez in this season you have to plan in advance and pay the due price. Our hotel is a family owned boutique hotel with only 17 rooms and suite so we are unable to satisfy all requests unfortunately. Your stay is for the end of august so you have plenty of time to find another solution, your message is thus inapropriate and we told you the day after our proposal that the room had been finally taken. Let us know if you need any other information or help, we would be glad to welcome you another time. Best regards,
Ein Hotel in der Nähe finden
1. You provided a price for 3 nights, which I agreed to pay & provided my credit card details (which illegally is a contract)
2. Another member of staff the on another day decided that the price would be an extra €200
3. When I spoke on the telephone to your staff to explain (& I provided the email stating the price I was quoted and agreed upon), she was extremely rude and hung up on me
4. I then received an email saying the booking had been canceled (clearly indicating that a booking had been made)
5. The issue was based on YOUR error with the booking
6. You canceled the booking on due to YOUR error (not to mention the extremely rude customer service & hanging up on me)
There is nothing misleading - these are the facts and I have email evidence of this I can post online. This is very poor customer service, particularly for a small family business. It seems that you were offered a better price so you canceled my booking. To say ‘you have plenty of time to make a booking elsewhere’ highlights this.