HÔTEL LOU CAGNARD

Un hôtel de charme au cœur de St Tropez. Des propriétaires adorables.

Bravo très belle hôtel, très bien situé on a pu tout faire à pied.
Personnel très gentil..
On reviendra….

So quaint and the hosts are super friendly!!

We stayed here last year and I had deliberated on whether to leave a review or not, but as the trip is still in my mind, I think it’s important to share my experience. We were booked to stay for two nights but unfortunately we had to leave after one. The walls are paper thin and the guests next to us had spent the whole day shouting and screaming. There were 3 guests in what appeared to be quite a small room. We had spoke to the owners about this and asked them to speak to the guests. While initially agreeing, they then changed their mind and told us that they could make as much noise as they want as it’s a hotel. As we had no sleep, we decided we had to move hotel. I had originally asked for another room further away from them but the male owner was so rude during this discussion that I felt that wasn’t an option and I had to leave. He tried to withhold a refund for the night we didn’t stay, even though they refilled the room, he wanted to make double the profit of the room at our expense. I had to claim back part of it through the hotel platform, but they wouldn’t allow a full night refund as the owner wouldn’t comply. I’ve never been spoken to in such a rude way in all my travels. The hotel we booked into for the alternative night was more expensive but the customer service was fantastic. The owner of this hotel said guests can make as much noise as they want. Please consider this before booking. A hotel should be judged on how they deal with complaints, and unfortunately it was a fail on our stay.

Très bel hôtel bien placé