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Meinungen SOFITEL NEW YORK HOTEL New York Manhattan

Meinungen der Mitglieder zu SOFITEL NEW YORK HOTEL

3.8/5
20 meinung
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Besucht in april 2024
Stayed in a Deluxe Double Room, which could use a refreshment, but was clean and has a comfortable bedding. Decent size. Staff was very friendly and welcoming. Good bar.
Besucht in april 2024
Wir hatten eine Suite (1 Bett, ein Ausziehsofa) mit drei Personen und Kleinkind gebucht und bei der Buchung auch angegeben, dass wir gerne ein Babybett haben möchten.
Bei Anreise würden wir allen Ernstes gefragt, ob wir denn das Ausziehsofa zum Schlafen benötigen?!?!?
Das Babybett war auch nicht vorbereitet. Das hat uns sehr enttäuscht in diesem Haus, das wir zuvor bereits mehrmals (sehr zufrieden) besucht haben.
Außerdem war der Teppich vor dem Eingang des Zimmers nebenan heftig mit Sägespänen verschmutzt und ein Spinnennetz in der Ecke des Türrahmens. So etwas kann zwar passieren, ich erwarte aber, das so etwas spätestens am nächsten Tag von der regulären Reinigung behoben wird.
Besucht in april 2024
Εξαιρετικό ξενοδοχείο για αυτά που προσφέρει, πολύ βολικό σημείο, υπέροχο πρωινό. Το προσωπικό είναι ευγενεστατο.
Besucht in april 2024
The location is great. Bedding is ultra comfort.

I got violently ill on my trip and slept most of the time and my stay was comforting to get better. I’ll definitely book again
Besucht in april 2024
I've stayed at a number of Sofitel hotels in Canada and the US over the years. We were happy to have been upgraded to a suite on check-in and although the suite was lovely and comfortable, it definitely was showing signs of wear. Not luxurious by any means. Tile was cracked on the shower walk-in with a poor attempt to caulk it. Sofa bed was very uncomfortable for sitting on, carpet was fraying in some spots. No bottled water was provided in the room. Old mini bar in cabinet but not functioning as a refrigerator. Surprised that a coffee maker wasn't in the room. Free coffee during hours was nice but should be in the lobby for convenience not in restaurant near exit. Being fond of French pastry, I was surprised that the chef doesn't rotate items for the continental breakfast: always just a plain croissant and a chocolate croissant we were told. Small detail but pancakes were at room temperature in the restaurant and syrup container and syrup were cold. Hotel comped one order, but waiter seemed perplexed by our pointing out the issue at table side. Overall, very nice but not what I had expected for a Sofitel and the price. We would stay there again when we return but I hope hotel improves some of the issues.
Besucht in april 2024
We throughly enjoyed our stay. The hotel location was perfect for what we planned to do during our visit! The hotel staff was friendly and very accommodating to our requests.
The room was spacious and clean, however it needs updating. Furniture is definitely showing wear and tear.
We would definitely chose the Sofitel NYC again.
Besucht in april 2024
He viajado varias veces a Nueva York y sin duda alguna, siempre me he alojado en este hotel. Tanto por situación como por relación calidad- precio ha sido mi mejor elección. Las próximas navidades también me alojaré en el Sofitel.
Besucht in april 2024
Cet hôtel bien situé est confortable.
Le standing et le service sont cependant loin d’atteindre les expériences d’autres Sofitel déjà visités. Cela reste « basique ».
Petit déjeuner servi à table sympa !
Besucht in april 2024
From check in, to check out, I found all the team members that I interacted with to be professional, courteous, and willing to help. They were friendly, prepared to go "above and beyond", and made me feel like a valued guest throughout. very grateful to all involved.
Besucht in april 2024
La localisation est top. Globalement l’hôtel est propre et entretenu. Mais beaucoup d’équipements sont d’une autre époque et l’hôtel mériterait un rafraîchissement.
Le personnel est accueillant mais vu le standing de l’hôtel on s’attend à un peu plus de service.
Le rapport qualité prix est un peu décevant selon moi, surtout lorsque l’on compare avec des hôtels de même gamme tarifaire en Asie ou Europe.
Besucht in april 2024
I almost about to give the Hotel 5 stars ratIng but after they throw away my macaroons ( not opened!!! ) that all the way i brought it from Paris for my brother whom i didn’t meet for 7 years. It was so disappointing.
The reason of throwing away left food of guest at the room as part of hotel rules was just NON SENSE!!!!
if that so you SHOULD had informed upon check in! Also how come you just brutally put in the garbage a sealed macaroons ( the worst part even they said the found nothing in the Fridge actually, are you even for real?
Besucht in april 2024
Hôtel très confortable au coeur de Manhattan et a proximité des transports. Merci a Élodie pour sa gentillesse.
Besucht in april 2024
Very nice rooms and comfortable beds. I liked that thick robes were provided. What I dislike is that a kettle and coffee/tea facilities were not provided. Is this usual at Sofitel Hotels?
Also heard so much noise from the hallway outside my room..

Some of the staff were happy to be at work, others seemed like they hated their jobs and just wanted to go home.

Location was good as it was quite close to Times Square, and Grand Central Terminal.

I would go here again if the price was lower than the alternatives.
Besucht in april 2024
Made us feel special for special occasion
Besucht in april 2024
Inattentive staff from the moment we arrived to the moment we left. Bell Hops didn’t assist with luggage, reception staff were not helpful. Diamond Status not recognised - no room upgrade and the amenity was pitiful. Room was small and in perpetual darkness due to small window. The corridor on our floor reeked of marijuana. Not worthy of the Sofitel brand.
Besucht in april 2024
Enjoyed our stay at the Sofitel New York Hotel. Amazing location to 5th Avenue and Times Square. Beautiful hotel room Luxury 1-Queen bed high floor and layout. Amazing staff assisting with requests and directions. Room Servcie was very quick and easy to access.
Besucht in märz 2024
We are regulars, which is our eighth time we stayed over SOFITEL, twice (06/2007, 11/2010) as Nominee in the 35th & 38TH EMMY AWARD ), and at 06/2010, 04/2015, 12/2017, 12/2019, and now.
Due an International Flight we always book an extra night, to reach our Suite early in the morning. For the same reason, we always pay an extra cost to have a late check out (until 17:00 PM) and be prepared to catch a night flight at JFK.
Made this introduction, I want to divide with you what follows:
Giulia on March 23rd asked for a late check out on March 28th, and the front desk representative denied right the way, he does not consider we are regulars’ clients.
Same day at night, with a different front desk representative, Giulia was better treated, Sofitel charged LATE CHECK OUT, and my Family was able to keep the room until 17:00PM. Unfortunately, the Suite 2615, in not sound proof, has an awful noise from the elevator.
Besucht in märz 2024
Terrible hotel. The negative feedback is always the same and the cut and paste response from the manager reflects the effort going into the upkeep of this hotel.
pblot60
Besucht in mai 2016
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Hôtel de luxe en plein centre ville. Toutes les prestations. Chambre de bon confort un peu petite.
Prix en conséquence.
BJNYC
Besucht in september 2015
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SITUATION IDEALE AU COEUR DE MANHATTAN. QUALITE DE SERVICE EXCEPTIONNELLE. CHAMBRE IRREPROCHABLE. BARS ET RESTAURANT TRES AGREABLES.
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