THE WILLIAMSBURG HOTEL

This hotel is all about aesthetic and not service. I blocked rooms here for my wedding and the experience was very okay. We experienced leaky sinks, bathroom doors that didn't close, refrigerators that didn't work, blinds that shut and opened of their own accord, and terrible food and beverage service.

After ordering drinks downstairs, we waited 45 minutes, only to receive 3 of 4 drinks, after having to give the manager our order. We then were still charged for 4 drinks. The morning breakfast bar staff was rude, refusing to get my sick parents cups of hot water because they "weren't open yet." The bar officially opened 12 minutes later, and the waitstaff was already prepping for the day, but couldn't accommodate 2 cups of hot water just a few minutes early??

Booking weddings here is kind of a nightmare because while the sales staff was patient and made a lot of booking changes for us, the sales staff has nothing to do with day to day operations at the hotel, so my guests couldn't just call the front desk and ask to make booking changes. You, as the bride, have to basically do all the coordination yourself for your whole block. When we arrived it seemed like the front desk had no idea we were told we were allowed to store decorations there. It's just clear no inter-hotel departments speak to each other.

Otherwise, they were nice and brought up a lot of things we requested to the rooms when requested. Just would've been nice to have value and service be a given for as expensive as this hotel is.

I didn't have the opportunity to stay overnight, my friends and I stopped by for drinks and dinner. We were impressed by the amazing staff, the lovely atmosphere, and the beautiful interior design. I would highly recommend it for both dining and accommodations.
Many thanks to Alejandro, Jasmine, Alex C and Maja for excellent customer service!

Horrible! Terrible rooms, and terrible service. Not worth the money. Booked via airbnb, drove all the way from NJ only for them to tell me they couldn’t find my reservation and try to up charge me by hundreds. They are under new management and not organized and don’t know hospitality management whatsoever. Manager “Carlos” could care less and didn’t help in any way even after us showing him the reservation confirmation. The pool wasn’t even open and the bar food was stale and not worth it. Save yourself the hassle and book elsewhere.

As previously mentioned, I find this hotel being referenced as 5 star comical. I stayed here for my sisters wedding.

Upon arriving we were greeted by friendly bellman and the initial interaction at the check in desk was positive, but not 5 star service. We arrived at around 3:25pm, and check in time is listed for 3:00pm so we expected our room to be ready, and it was not because I had requested feather free, which they knew from the comment I made in the online booking. Our room was not ready for another 20 minutes.

Upon arriving to the room, I was shocked by the small size. I travel to NYC often for work, but this is certainly the smallest hotel room I’ve stayed in and is absolutely not worth the price tag. The room was also very dusty and there was dirt in the closet (which is a sad excuse for a closet), so my husband had to use the face towels to wipe down the dust and dirt in the very small closet so our clothes for my sisters wedding did not get dirty. The shower in the bathroom is poorly designed as water leaks out in many locations making the bathroom floor very wet. Furthermore, all of the applicants (handles, faucets, etc) are very poor quality.

Regarding the “closet”, in order to even hang a dinner jacket, we had to remove the safe and put it under the bed. And my dresses for my sisters wedding could not even fit in the closet without getting wrinkled because they can’t actually hang all the way (and for reference, I am 5’3”, so my dresses are certainly not that long).

I booked a city view king, and there is no skyline view from the room. The view is of an office building in the next block, and to see the city you have to go out onto the tiny balcony.

When is comes to sleeping, good luck if you aren’t a very heavy sleeper! There is music until rather early in the morning, I was on floor 7 and could hear it but it wasn’t as bad as some other reviews mention. The worst part is that the walls are seemingly made of cardboard as you can hear every footstep and conversation in the hallways as people are walking to their rooms. The bed feels very cheap, when my husband sits on the edge the whole thing squeaks, and when he lays and shifts his position, it squeaks again. The sheets on the bed are not soft, they are rather hard and scratchy feeling, once again, certainly not a 5 star experience in the room.

In summary, the hotel is nicely decorated and well located, but I would try a neighboring hotel rather than staying here. When I compare to other 5 star hotels I have stayed at (Ritz, Four Seasons, St Regis brands), I find it almost insulting that the Arlo Williamsburg thinks they are on par. This is a 3 star at best.

Update 4/5/24 in response to the Arlo response: I am still staying here, as is my family and my sister (whose wedding were here for), and many of her guests, and they all had similarly bad experiences. So if you want to make it right, as you stated, do something about it now while we are here.

Nous avons séjourné 6 nuits au Arlo Williamsburg et nous avons ADORÉ notre séjour ! L'emplacement dans Williamsburg est idéal car c'est un quartier très vivant le week-end et relativement calme la semaine, et c'est également un quartier hyper tendance de Brooklyn ! Vous y trouverez des petits cafés délicieux et des boutiques adorables. Le personnel était très gentil et notre chambre et sa vue depuis le balcon nous ont laissé sans voix !
Nous avons hâte de revenir à New-York, et nous avons hâte de revenir au Arlo Williamsburg !