THE BILTMORE HOTEL

The worst experience I've ever had. I emailed ahead of time to get a 2 hour early check in. Mind you, we were leaving 6 HOURS before check out. When you spend $600 a night, I expect to be accommodated when you're not even staying the full time. We had a 9 hour travel day and they made us wait in the freezing cold lobby for over an hour. Apparently they put a "rush" on our room to be cleaned...it was a standard room. I finally asked for the manager and complained, she just said the employee was in training, gave me a key to a room right away (we were obviously waiting for no reason when we were SO exhausted). The employee they hired was unfriendly, unaccommodating and didn't even listen to a word I said. I was almost in tears and he just looked at me dumbfounded. The manager said she gave us a $100 credit...little did I know it was for the hotel...I didn't realize this until after we left but it's not like I'll ever use it now because I will NEVER be back. I have already told multiple people about this trash service. I hope they go out of business. I'll continue to stay at the Ritz where the price is actually worth it.

Look, I get it. Name sounds fancy, price point is on the upper end and one might have a high level of expectations.

Service is elevated but yet, stops sort of making you feel anything special, especially when compared to truly high end properties.

Some rooms might be phenomenal but the one I experienced had a view of a rooftop (I was told it had a golf view upon checking in but that was a stretch at best), quite harsh lighting, and pillows that were…spongy. Speaking of pillows, be ready to embark in a daily routine of removing 4 decorative, heavy, quilted pillows that lay on top of your bed. It’s supposed to add a flair of French elegance (I’m guessing) but much like the service, it feels not authentic, forced, and a bit of a pain to have to move them to the floor so you can get to your bed.

Speaking of bed, don’t expect anything luxurious and be ready for a rather loud a/c system that will most likely wake you up either when it turns on in the middle of the night or when it doesn’t turn on because the min 65 degree temp is reached according to the thermostat and yet, it’s still warm in the room.

A couple of truly unique features worth calling out. First, their gym. The most underrated feature of the hotel by far. This is a gym that will out to shame most average sized gyms, let alone anything that would exist in most high end properties. Truly expansive area that I guarantee you’ll miss parts of it unless you walk through it a couple of times. It’s that good!

Side note on gym equipment (as of 3/7/24): they even have a Concept 2 rower with a PM3 (IYKYK) which unfortunately hasn’t been oiled in a long time but that’s in addition to 2 additional erg rowers!

Second, the pool. This stat might be disputed by some online, but if it’s not THE largest hotel swimming pool in the US I can guarantee it’ll be the largest one you’ve ever seen. And what’s nice about it is that it’s not a simple square or perpendicular design but rather non-geometric which gives it a nice lagoon-like character, despite its size.

Finally, the place overall does have a nice romanticism to it which you can see from the pics. I think it can be nice for someone with the right level of expectations but disappointing for someone looking to be blown away by every aspect of their stay.

The Moda Miami experience was great.
We need a yearly meeting for the automotive enthusiasts......
Thanks for this one.....

I visited here for the Moda Miami event and it was completely amazing spectacular to beautiful hotel beautiful location. what else can I say, you got to check it out yourself

The resort is beautiful, the staff is friendly. I would like to give a shout out to Clayton, server at the pool. He is a hard worker. Very attentive, friendly, and professional. A asset to the company. This is my 5th or 6th visit to the property. My only complaint occurred on my most recent visit. There was a party/wedding with loud music playing. I was staying in a one bedroom suite on the third floor. The music was so loud, I thought I was at the party. It was 11:49pm and I decided to call the front desk to ask when the music would end. I was told midnight. As of 12:02pm, music was still blaring. Only mentioning this for people traveling with little kids.