NH COLLECTION PRAGUE CARLO IV

Man hat nur eine Gelegenheit einen ersten Eindruck zu machen, weswegen der Check-in ein ganz wichtiger Moment ist.
Dieser lief bei uns alles andere als rund.
Erst bat uns die Mitarbeiterin am Schalter Geduld zu haben, da sie was wichtiges zu erledigen habe. Also haben wir uns hingesetzt und gewartet. Irgendwann winkte sie uns herbei.
Die Mitarbeiterin legte dann mir wiederholt ein Check-in Papier vor, welches für einen anderen Gast gedacht war. Nachdem sie mir endlich glaubte eine andere Person zu sein, war unsere bestätigte Reservierung unauffindbar.
Also wieder hinsetzen und warten. Irgendwann klappte es. Zurück blieb die Wahrnehmung nicht willkommen zu sein. Zum Glück beschränkte sich das Gefühl lediglich auf eine Person.
Das Zimmer an sich ist gut, geräumig und sauber.
Das Hotel ist wunderschön und mondän. Die Lage ist hervorragend, da nur 10 Minuten zu Fuß bis zur Karlsbrücke.
Die Frühstück sucht seines Gleichen. Es ist reichhaltig und qualitativ hochwertig.
Um an den Pool und in den Spabereich zu dürfen, mussten wir einen Zeitraum definieren. Sehr ungewöhnlich und unangenehm sich zur Entspannung an einen genau gesetzten Zeitraum zu halten.
Fazit: Tolles Gebäude, seltsame Gewohnheiten für den Besuch des Pools und holprige Check-in Prozesse.

Termin für business gehabt, mit Lunch. Sehr gute Bedienung, gutes Essen und die gesammten Entourage vom Hotel ist super!

This is an upper-class hotel, so my criticism has to be seen in relation to the high standard it wants to achieve.

We asked for a quiet room, before arrival. Although we received a bigger room than the standard room, it was next to the waste bins, which were regually emptied. This happened early in the morning. In addition, there was a constant slamming of doors, which persisted during late hours (after 10 pm). I assume, since some offices were next to our room, that our room was in a service area of the hotel. To be fair, the service desk provided us with an alternative, which we declined, since we arrived with a child and the rooms were too small for three. So, it is partly our fault. However, I feel that a room that was created by lowering the ceiling, thereby only having half a window should not be a regular sleeping room for guests.

The spa area is spacious and well maintained. It is run by very strict but efficient ladies, who give clear instructions on what is allowed and what should be avoided. The fitness area could use some improvement. It is a bit crowded and some of the machines do not seem to be well maintained.

The breakfast is extraordinary and you get more than you can ask for.

What was bothering me the most: The hotel hardly has any natural light inside. The breakfast room, the restaurant, the lobby, the spa: there are no windows. I was really happy getting outside to see some natural light.

During checkout I was asked whether I found everything to be alright. I wanted to address my issues but all I got was: "Aha!" That was it. Either I was not understood, or the person was not trained to be triggered by my complaints.

We would love to come back, since the location and especially the guys helping you with the luggage were really nice. But for a hotel of this class there is definitely room for improvement!

"Exceptional NH Collection Hotel Carlo IV in Prague! From the moment we arrived, the service was impeccable, especially thanks to the outstanding efforts of Edward. He’s very attentive and general nice person. The hotel's contemporary and spacious design added to the overall experience, and cleanliness was top-notch throughout our stay. We were thoroughly impressed and would highly recommend this hotel to anyone visiting Prague."

NH Hotels are amazing and this is a cut above that, highly recommended