HÔTEL NELLIGAN

Best hotel I have ever stay at! Personally I have traveled all over the world and can say this has been my favorite place thus far. From rooms, to staff, to service, everything is five stars. Would 10/10 recommend.

Hôtel Nelligan was the BEST customer service I have ever received at a hotel. Small details from the front of house staff especially Christoper who ensured we had everything we needed for our one night stay.

The valet team was efficient and very respectful.

From what I overheard at the front desk, they treat all their customers with the utmost care and truly made our experience at the hotel memorable.

Bonsoir!

We've stayed at Hotel Nelligan many times and it never disappoints. Rooms are very well appointed, front desk staff is very helpful and so is the valet service. I'd say the only negative comment I can make is that the service is rather slow at the restaurant (everytime time we've been in the past 15 years) but otherwise we love this hotel.

Located in a wonderful part of Montreal, I found Hotel Nelligan to be a quiet and modest hotel, perhaps not quite up to its 4 Star label. Upon check in, the concierge offered us a larger room for $120, which we declined. In hindsight, it was a poor move on their part because we were located on a floor with heavy construction on all the nearby rooms. It was quite noisy, in the evening and very early in the morning, and overall it detracted from our stay there. Knowing this, the concierge should’ve arranged another room anyways (if one was available).

The valets were extremely friendly and were the best part of our stay there.

Sadly, a disappointment

I had booked an evening at Nelligan to cap off our vacation with a relaxing night before our final trek home the next day. As one reviewer had mentioned the sounds of the horse hooves on cobblestone made for a romantic sound- to which I agreed!

Unfortunately, idiot me didn't realize the implications of that statement. You see, they have poor sound insulation. You can hear most conversations from the street and certainly the sloppy revelry of the local bars as they clear out.

Thus we spent the (Monday!) night being woken up by drunk shrieking women stumbling out of the nearby establishments with the final capstone being a delivery or trash truck notifying us of its impending reversal sometime around 4am.

This on top of several service faux pas-
• Being handed mock tails with napkins on top of the glass with our arms visibly loaded with luggage, then left to juggle all of the above (no room walkthrough)
• "We need to leave early tomorrow, is it possible to put in a breakfast order to be delivered to our room?" [Paraphrasing] "No but you can order it yourself at 7 when they open" "...."
• "Where is the services menu?" "On the QR code in your room." "There is no QR code in our room" "oh it's on the website then" "....."
• "you know you have terrible noise problems, we woke up to screaming women outside the hotel all night" "oh. So sorry."

My friends, where are 2 of the 4 stars hiding in this establishment?

To their credit, it is indeed a lovely building with spacious rooms in a beautiful section of Montreal, and it would seem the wine bar across the street is a grand time, but a 4 star establishment this is not.