INTERCONTINENTAL MONTRÉAL

The location is great, the facilities are ok, rooms are ok (not for the 5 stars hotel though ) - the biggest hustle is the services… to be fair some of the personnel are great and friendly and helpful (Ivan - the amigo in the executive lounge, or Mariana - at the reception desk, the manager of the lounge … many other people as well) … but some of the people working there are really not at the right places - and it spoils the entire impression. I stay in hotels at least 7 days a month and have a baseline to compare with…

Lower your expectations if you’re booking this hotel - but you will be pleasantly surprised by some people (only because of who those people are as individuals)

My impression is that the management of this hotel feels too important and preoccupied with KPIs or some other metric or their own career - and not really preoccupied with cultivating the right work culture in the hotel - “a fish rots from the head down”… and this is definitely the case here. The way one treats the employees - they pass it all to your customers…

Magnifique lieu et emplacement

The pool was closed and the person at the gym desk told me it was closed for chemical issues and neglected to mention it was possible to use the Westin. He also gave the impression that it would be open soon. When I was checking out I asked at the front desk about it because I only booked the hotel for the pool. She said, "everyone else who wanted to use the pool read the sign and came to ask us." This sounds a lot like it's my fault, doesn't it? And if you don't see the logical fallacy in that, I'm not going to explain it. Anyways, I wasn't too impressed about the communication of the closure or the resolution -- or lack thereof.

Also, you have to take 3 elevators to get to the parking and there isn't really good signage for that either.

Gym is great for a hotel and the rooms were fine except for some inoperable lamps.

Fantastic stay in an iconic suite, view of a beautiful city, room service actually delicious, concierge attentive and helpful. Big city feel with charm.

The Expedia says it has a complimentary airport shuttle but I just got here and it doesn’t. Disappointed as that was my main criteria for booking as I have a super short stay.