NOBU HOTEL MARRAKECH ^{* * * * *}

this hotel is a scam and the worst place i’ve stayed in in my life. not even worth 3 stars. there is 0 quality control here and no oversight from the corporate, let alone a general manager. our stay here ruined a beautiful vacation to marrakech with their rude and untrained staff, outdated and unhygenic facilities, and lack of services. the minute we walked in, we were faced with an unwelcoming “guest relations manager”. when asking for the manager at the lobby, they claimed that there wasn’t one. how can a 5 star hotel not have a manager! the “room facilities” manager came to try to help, but all he offered us was a room upgrade that we’d have to pay out of pocket for.

they market rooms as having the option of having two twin beds, but all they do is put two twin mattresses on one baseboard. when the room we were taken to was not up to the standards we expected, the “guest relations manager”, just left us in the room and went downstairs with no response. when trying to call the reception, no one answers the phone. we had to wait 2 hours in the lobby for a new room, that was just as bad, dirty, and unmaintained as the first one.

on the aspect of hygiene, the second room we were taken to had splatters on the bedsheets and food stains on the armchairs. housekeeping came to change the sheets while we were there, and i witnessed them throwing pillows on the floor while they changed the sheets. the bathroom fixtures were falling apart and molding. at one point, we found small cockroaches in the bathroom! when we told the reception about this, they stared at us blankly and were not even shocked or apologetic. again, we are supposed to be in a 5 star hotel and paid almost $3000 for our stay.

there is no concierge available for half of the week. they have the bellboys fill in as concierges while he’s away, and the bellboys also work as drivers. the bellboys were the only hospitable people working at this dump. none of the “departmental managers” cared about how we felt as gusts or whether we had a good experience or not. their apathy was shocking. clearly, no one here is held accountable.

on the weekends it’s extremely noisy. at 5AM, we heard banging and running right next to our room. i called the reception multiple times and they didn’t answer. towards the end of our week-long stay, they began doing construction on the rooftop, banging at 9:30AM. it took multiple calls to the reception and lecturing them for it to stop. again, we are supposed to be at a 5 star hotel.

we tried to get a refund to move to a different hotel as soon as we got there, realizing we were scammed, but they refused. every single day we faced an issue, and the staff in the hotel did not offer us any solutions or ways to make up for what we faced. we mentioned our comments at the reception when we checked out and again, all we received were blank stares. we were totally scammed into booking here by the “Nobu” name, which i hope they strip from this dump soon.

such a beautiful place and the staff is so friendly

A fuir sur le service , on attend une éternité …ça gâche toute la qualité de l endroit !!

Distinctly average. No real defining or memorable features. You could visit for a week and forget you ever went.

Service at pool in particular was dismal.

I just remembered that I actually went there.

Lovely rooms with nice touches such as the Morrocan sweet treats and lots of water.
The gym was well equipped and the in room dining menu was delicious.
I had a bit of a nightmare the day of travel and the staff went above and beyond to accommodate me. Hasna, Jamal, Said and the rest of the staff were so friendly and helpful. From the doormen, breakfast staff and cleaners. You get the sense that they are happy at work and they go out of their way to make the customers have a memorable stay.
Very small negative is that we would have preferred a proper balcony. Ours was very small. Only big enough to stand on. Not enough space for chairs.
We would definitely return though. You do get a sense of luxury staying here.