BOUNDARY LONDON

Dining Only - We had a friend’s birthday lunch here on Sunday, it was a fab afternoon, great food and fantastic service! Kat was amazing and looked after us really well. Would recommend for a special occasion.

I went for a drink and couldn’t have alcohol due to medications. I asked for a 0% beer and when it arrived it was in a pint glass - normally 0% drinks are not on draft. I asked the waiter if this was definitely 0% and he confirmed. 15 mins later he returns to tell me it wasn’t, after I had drunk half. He replaced it with a 0% beer. They advised they had removed the drink I didn’t order from the bill, but asked me to pay for the 0% beer. I found the whole process disappointing and feel the staff should be better trained in the foods and drinks they serve, as this could be dangerous with allergies.

Le Rooftop est absolument génial! L’accueil et le service impeccable. Je recommande vivement

Really enjoyed our visit. The team were wonderful. The food is really good and very accommodating for our baby. Thank you so much for a wonderful Easter Sunday

If you love extraordinary design combined with filthy and worn-out furniture, improper functionality of the room, unhygienic practises and management staff, who doesn't care, enjoy your stay!

We strongly advise against booking this hotel under any circumstances. Our four-night stay at Suite of this hotel in beginning of 2024 was a disappointing. What's even worse is their handling of our friendly suggestions and complaints, which is utterly frustrating and infuriating.

Staying at this hotel is not worth a single penny or a second of your time unless you're up for the challenge mentioned above.

1. Unhygienic Practices
Witnessing cleaning staff utilizing towels intended for guest use to wipe surfaces, bathroom floor, toilet bowls, and surrounding area of the bathtub for water absorption for many times. This unsanitary practice not only compromises hygiene standards but also raises serious concerns about the overall cleanliness and well-being of your guests.

2. Filthy Unqualified Room
1)The wooden floor is riddled with numerous cuts, worn-out areas, and noticeable scratches.
2)The furniture is signs of extensive wear, dirty fabric, many wooden edges carved, paint missing and color loss.
3)The staircase carpet is marred by stains, overuse, tears, and a transformation from its original dark grey to an unappealing white due to prolonged use.
4)The white wall in the room especially along staircases and balcony were incredibly dirty, adorned with dark marks, paint loss, and damages.
5) Noise from construction work on the roof above our room abruptly wakes us up almost every early morning.

3. Defective and Improperly Designed Amenities:
1)Absence of a door/barrier around the bathtub to contain water from splashing out during shower/bath, has resulted in the entire bathroom floor becoming a dangerous slip-and-fall hazard.
2) Defective water tab and their handles of big showerhead at the bathtub made it impossible for us to regulate the water flow or temperature effectively. Shockingly, only extremely hot water is running out from the showerhead, creating a significant burn hazard.
3)The showerhead holder of small unit mounded on bathtub cannot be turned or adjusted but only faces one particular direction that causes the water flowed outward, leading to water splashing all over the bathroom floor even the curtain cannot contain it.
5) Malfunctioning towel rail heater, with a broken controller knob.

4. Unsafe condition
1) Absence of a handrail next to the bathtub, coupled with excessive water on the bathroom floor after bath/shower nearly led us to fall after showers. The absence of basic safety features is not only a violation of standard hotel practices but also endangers the well-being of guests.
2) The showerhead of small shower unit in Suite is not heat-proof and it is a clear violation of basic safety standards.
In light of the aforementioned issues in our room, we initially sought an immediate room change. However, the alternative rooms offered were equally disgraceful, even more noisy or smelly. I lead us to decline the change.

The hotel receptionist conveyed our complaint to the management during our stay, but we received no further feedback until after we returned home. The hotel manager suggested offering a 20% discount on the first day of our stay as compensation. However, considering the extent of our suffering and the negative impact on our holiday experience, we filed a formal complaint to the hotel and requested proper compensation.

Unfortunately, they declined to the problems and just excused the noise from construction work. Eventually, they ceased all communication with us and proceeded and fully charged our credit card without our authorization despite our continuous friendly efforts to address the issues via email.