MARTIN'S RELAIS ^{* * * *}

Très bel hôtel ! Décoré avec soin pour les fêtes de noël. On s'y sent vraiment bien. Le personnel est très accueillant et chaleureux, merci beaucoup ! Le petit déjeuné est très qualitatif, nous avons adoré. Aussi l'hôtel est très bien situé. Il se trouve à proximité du centre ville, c'est parfait. Merci pour tout !

This was our third stay in the hotel, having visited each time for the Christmas markets. We always liked the location which is quiet but only a short walk from the centre of Bruges. On this occasion we were in the three rooms, in the courtyard, just outside the entrance to the hotel. These were quirky but pleasant. The breakfast is expensive for what it is - the toaster should be replaced with a more efficient model - but it is convenient to eat in the hotel and there is a good selection. The cleaning of the room was not to a particularly high standard - it looked as though only the bed had been made - nothing else in the room had been touched, including two dirty glasses which sat where they had been left.

My reason for the low rating is what occurred at the end of our stay. 1.5 hours after leaving I realised I had left my diamond earrings in the room. I immediately called the hotel who said they would check the room. I then realised I had taken pictures of the room just before checkout and one happened to show the earrings on the mantelpiece, I emailed this to the hotel and called them back. They stated that the earrings were nowhere to be found. I was quite shocked and surprised and expressed my confusion and dismay (the earrings were of both sentimental and monetary value). Perhaps I was naive but I could not understand how they had vanished from the room entirely when the room was left locked and only hotel staff had entered after.

The response from the staff I spoke to was cold bordering on rude. I emailed the hotel manager after I got home and never received a reply. The local police took the matter seriously and sent someone round to question the staff (for which I was grateful) but they could do nothing further as the hotel insisted the earrings could not be found.

The whole experience left me very disappointed and sad, we will not be returning.

Great location in city centre. Hotel has a lot of old charm to it, and rooms are spacious and comfortable. Check in and out was easy with friendly staff. Would definitely stay here again

El hotel es antiguo, pero lo mantienen en buenas condiciones , la ubicación es perfecta, habitación era grande , el personal a todas horas era atento y la vista increíble. Me gustó mucho ... A primera vista decepciona pero luego le encuentras su encanto.

Fantastic location with a very easy walk to the centre.
Room was absolutely huge with a beautiful bathroom!
Service was on point and they were very understanding of our circumstances.