HOTEL GARNI DOLOMIEU

Stayed in this hotel this week. It was second time me and my husband stayed there. This time we invited our friends with us.
Since we enjoyed this hotel because of it’s location. But unfortunately we were disappointed by service from hotel staff. We emailed hotel telling that we will arrive earlier and would like to check in earlier. Hotel responded that it might be possible. On the day when we arrived, there was no such possibilty. Our friends were already checked in the hotel since they arrived 2 days before us. Since there was no place to wait, we decided to join our friends for breakfast. Since breakfast was closing, we didn’t order anything. Our friends asked waiter to bring us tea so we can have some tea while our friends are finishing their breakfast.
Everything would be ok, but on the day we were checking out, we were charged for tea 10€. I think it’s ridiculous to charge your returning customers (that returned with friends which means more income) money for cheapest tea. I am business owner myself and I find it lowest form of hospitality.
P.S during breakfast staff didn’t inform us about the fact this basic tea will cost us 10€.
Will not be staying here again.

Siamo stati la scorsa estate a fine Agosto per qualche giorno. Camere standard pulita e con tutto il necessario, colazione buonissima, le cameriere sono molto gentili. Spa pulita, manca solo la musica in sottofondo. Posizione strategica e comoda a tutto. Ci tornerei volentieri.

Ho dato 4 stelle perché mi sarei aspettato qualche comfort in più date le 4 stelle, letti scomodi soprattutto il terzo, un divano letto sicuramente non dei migliori.
Personale molto gentile e pronto a dare consigli, struttura nuova e ben tenuta, buona la posizione adiacente ad una pista, peccato non poter fare lo skipass come in altre strutture.

We just spent a whole week in this wonderful place, the hotel is great, it feels like it’s new, we had a bedroom with stunning views of the mountains and sunrise, our daughters on the next room also very comfortable. Lots of storage space, very well thought, super clean! The best of all was/is the service. The two ladies at breakfast are very nice and the star of the hotel is definitely Lucia, who was so nice and helpful, always with a smile and great conversation, she helped us with bookings and advice, incredibly friendly and attentive with everyone, we all loved her and hopefully will come back next year ????????
Thank you Dolomieu and Lucia for an unforgettable week in this beautiful place in the world!

Hit and miss - some staff were super friendly and accomodating with service and recommendations whereas some staff were rude just sitting on front desk scrolling their instagram or on phone calls and reluctant to even acknowledge your presence. Careful what room your choose - Classic rooms are quite small and pokey - especially if room is set as two single beds with walls being paper thin as you could hear you next door neighbours in the bathroom in the middle of night. No blinds for light blockout but instead shutters on outside windows made us feel like we went into lockdown each night in a prison cell.