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The hotel is currently under renovation which is great as it’s quite old. The room was old and not exactly clean. Based on the room itself I’d think it’s a 3 star hotel.
The receptions were how we friendly and helpful. The breakfast was quite good and location was excellent, 2 meters from the main train station.
I selected this hotel for the location and the photos and advertisement of air-conditioning , coffee maker, and kitchenette. The staff were very nice and worked to solve the problem of a lack of air-conditioning in our original room #15, with a move to #43. The location was quite convenient. But the advertisement stating the hotel had air-conditioning and in -room coffee and tea was not entirely true. We were moved to Room 43 that had an air-conditioner that did work and a hot pot with instant coffee was provided. However, the AC unit was quite loud and required a large hose to be run out the window which allowed for a lot of train and city noise at night. Also, a coffee maker with real coffee was expected. Finally, the bathroom was renovated, but the shower floor was VERY SLIPPERY -- luckily it had accessible features of hand rails and bars to hold on to. It was also clean and the staff housekeeping was good. It looks like other renovations are happening and this hotel could be quite nice, but the room needs an upgrade with working air-conditioning, more than one electrical outlet.
No rating on the closed restaurant or breakfast (not taken at hotel). The WiFi works fine once connected, but I found for my whole stay that every single time I wanted to use it if not used for an hour or so I had to sign in again. I used the Room/Name method. This was the case both for my phone and my computer.
The hotel is very well situated in Geneva. The receptionists were really friendly and kind. One should see the hotel after the renovation! The breakfast could have been more diverse, but the room was clean with air conditioning, and even though it was in front of the station, there was no bothering noise, especially at night! I will come again after the renovations!
Our online rezervation had bern changed and give us roof room. İt was so small and not possible to move. And olso there was a construction in the hotel. They didnt informed us before.
The air conditioning didn't work but it was OK and I didn't ask for it to be fixed. There were renovations so I didn't experience the real lobby or the restaurant. This was the biggest, nicest room I have ever had in Geneva. I have never had a mini-fridge before and I loved having one!
I had a lot of trouble connecting to, and staying connected to, the Wi-Fi. I had to ask the desk for help several times. The first time the folks at the desk were very helpful. The second time, not so much. Having a breakfast available is good, but the selection at breakfast is not suitable to someone who must be careful about a diet full of carbohydrates. I found the breakfast limited in what I could eat. Proximity to the train station was excellent. At check-in the man at the front desk was very friendly and helpful, and gave us a good introduction to Geneva.
Thanks. Excellent position and kind staff. too much light in the rooms overnight: curtains do not properly seal the windows, too many flashing lmini leds of the equipment (especially the blue watch on the mirror in the bathroom).
The Hotel is under construction. The Hotelservice is actually very nice but the rooms are not very pleasant and the noise next to the street is quite loud.
I would like first of all to thank the very friendly and helpful staff. Both he receptionists and the house keepers are more than excellent and they do their best to satisfy the guests needs.
The main major problems I faced were the air conditioning and the Wifi.
This portable air conditioning is not practical at all and very noisy. I hope by my next stay this matter could be solved.
As for the Wifi it is very difficult to stay connected more than ten minutes. I hope also this matter will be solved.
Très bon établissement , je recommande .
Accueil sympathique . Chambres confortables .
Situation géographique très pratique , centre ville , gare , transports en commun …
Nous avions réservé dans un studio de l’autre côté du bâtiment donc aucun bruit de travaux seulement la gare mais ça ne nous a pas trop dérangé
Studio très bien aménagé spacieux très lumineux un lit king size très bonne literie
Et surtout un super emplacement proche de tout
Special thanks to M. Oscar, for his professional rapport, his dedication to the clients and the kind of personal details and conversations which make the difference from an average hotel stay to a memorable experience!
Bon courage !
I have stayed here for years , great hotel normally but been fully renovated downstairs so no facilities till July or August .. nice staff , rooms need to be improved and made more modern
The receptions were how we friendly and helpful. The breakfast was quite good and location was excellent, 2 meters from the main train station.
Really liked staff responsiveness. Whatever we asked for was delivered or done practically immediately.
The main major problems I faced were the air conditioning and the Wifi.
This portable air conditioning is not practical at all and very noisy. I hope by my next stay this matter could be solved.
As for the Wifi it is very difficult to stay connected more than ten minutes. I hope also this matter will be solved.
Accueil sympathique . Chambres confortables .
Situation géographique très pratique , centre ville , gare , transports en commun …
Studio très bien aménagé spacieux très lumineux un lit king size très bonne literie
Et surtout un super emplacement proche de tout
Bon courage !
Es wäre langsam im Bad eine Renovation nötig.
Beim Nachttisch gehen die Lichter nicht.